Role Responsibility An exciting opportunity has arisen for a Programme Support Apprentice to join the Kent County Council’s Financial Hardship Programme. This apprenticeship position offers you the opportunity to earn a salary and obtain a nationally recognised Level 2 or 3 qualification, whilst gaining valuable skills and experience working with the Financial Hardship Programme within the County Council. We will support the successful candidate over an 18-month placement period, to achieve a Level 2 or Level 3 qualification to enable you to develop administration, customer-handling, oral communication and IT skills. - Level 2 Customer Service Practitioner - Level 3 Customer Service Specialist - Level 3 Business Administrator This is a fixed-term, full-time position, working in a hybrid format, with the base being Invicta House, Maidstone. As a team we are committed to providing a flexible approach to when, where and how our team work. This role will provide administrative and business support to the programme and its variety of projects and schemes, supporting residents in financial hardship. We are looking for someone who is driven, can use initiative and is keen to learn. Effective communication is essential for this role, involving regular phone interactions with residents and key stakeholders. Additionally, the role includes going out into the community on occasion to support and interact with residents at events or workshops. You should enjoy working as part of a team, but also have the capability of working independently whilst at home. Additional benefits include: - A starting salary of £18,000 - training and development - Enrolment into the Local Government Pension Scheme (LGPS) with employer matched contributions - 27 days paid annual leave per year bank holidays a concessionary day -Staff discounts on a range of leisure products and services through our Kent Rewards programme. This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service. This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that the post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.