Job Description
Job Title:Sales Ledger Administrator
Location:Salisbury
Company:Fexco Property Services
Type of Employment:Full Time, Permanent
About this Role:
We are recruitingforapermanentSales Ledger Administrator to joinourbusy client accountsdepartment,playing a majorrole in our team dealing with all aspects of Client Account Billing.
Main Duties and Objectives:
* Prepare budget packs, download reports, include applicable notes for PM review, process any adjustments highlighted during review process by PM/CRM or Director.
* Process all Annual Budget packs for posting / e-mailing to customers ensuring all associated checks and balances are completed so all demands are produced and correct.
* Liaising withthePropertyManagers with regards to budget and billing.
* Ensure the Budget tracker in Qube is updated at every stage of progress.
* Process all periodic invoices in line with the property leases within the 60-30 day timelines.
* Process all Ground Rent Demands in line with the property leases within the 60-30 day timelines.
* Process supplementary billing as and when required.
* Complete Tenant, Developer and Freeholder Recharges as and when required.
* Year Billing and Issuing of Completed Service Charge Account
* Prepare and issue Section 20B notices as and when required
* Ensure customer billing queries are dealt with to the company deadlines as part of a team to the highest standards.
* Escalating customer calls and e-mails as appropriate to PMs and Customer Service Teamas appropriate.
* Negotiating payment plans for property owners and bi-monthly payment reconciliations to ensure payments are made.
* Once Billing is completed for the month to carry out Credit Control functions.
* On rota basis responding to Client queries via phone calls in relation to Client Accounts matters and assisting with queries and complaints.
* Anyother adhoc duties.Working with the whole portfolio of the group to produce annual budgets as part of a team.
* Review and update records on Budgets received to be processed.
Essential Skills:
* Intermediated level of Microsoft Word and Microsoft Excel.
* Excellent communication skills, both verbal and written.
* Aconfident and assuredtelephonemanner.
* Exceptional organisational skills and ability to work to deadlines.
* An effective and enthusiasticteam player.
* Self-Motivated and target driven.
* Strong attentiontodetail and high level of accuracy.
* Abilitytoworkonyourown initiative.
* Capable of working under pressure during busy periods.
* A desire to help customers and deliver a very high standard of Customer Assistance.
Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.
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