General Information
City: Uxbridge
State/Province: Greater London
Country: United Kingdom
Department: SERVICE DELIVERY MANAGEMENT
Date: Thursday, January 2, 2025
Working time: Full-time
Ref#: 20034691
Job Level: Manager without Direct Reports
Job Type: Experienced
Job Field: SERVICE DELIVERY MANAGEMENT
Seniority Level: Mid-Senior Level
Description & Requirements
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.
Delivery Account Director – (Service Delivery Manager D04)
Job Purpose:
Delivery Account Director working within covering multiple top tier customers. The role is a senior delivery manager, responsible for running market leading capabilities within the Xerox portfolio, integrated across operations, highly focused on customer relationships, and expanding the P&L.
Responsibilities:
* Client relationship management across multiple sectors with large corporations, including flagship UK accounts and/or public sector bodies
* Excellent communications skills and stakeholder management across all levels from senior executives to operational staff
* Contract management and delivering service that meets or exceeds SLA’s
* Leadership and people management integrated into the Xerox Leadership principles
* Managing financial performance to overachieve targets and productivity improvements
* Transforming and growing the business, driving opportunities and working with Sales teams
* A representative of the Xerox brand and portfolio to both internal and external customers
* Document Management expertise including but not limited to Printroom Services, Managed Print Services, Capture & Content Services, Customer Communications
Scope:
As an integrated part of the Xerox UK & Ireland Service Delivery Management team, this role is responsible for a number of key top tier contracts primarily based out of the South West of the UK and London with a typical annual revenue $8M-$12m.
Key competencies for the role holder:
* Strong client focus
* Demonstrates a breadth and depth of operational service delivery management expertise
* Strong development focus
* Strong people management and leadership skills
* Experience in matrix management
* Excellent communicator at all levels
Qualifications:
Candidate Education:
- Preferably - Bachelor's Degree, minimum A-level and HND qualifications
Candidate Professional Certifications:
* Relevant professional qualifications e.g. ITIL, Lean Six Sigma, PMI, Chartered Management, Prince 2
* H&S knowhow or certifications
Candidate Background: Skills, Knowledge & Ability:
* Significant industry experience in document management, business administration or a related field
* Strong experience of service delivery, IT or consulting coupled with financial P&L responsibility
* Strong people management experience, projects and client interaction experience
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
#J-18808-Ljbffr