Senior Technical Manager Salary: £64,957 - £75,214 per annum Type: 6-month fixed term contract with a view to extend for 6 months, Full time (35 hours per week) Location: Ealing office base - Hybrid working and flexible across London. Are you ready to make a real difference with your expertise? As a Senior Technical Manager your skills will be vital for our business in ensuring safe, quality homes for individuals and families in need, directly shaping stronger communities. By joining our team, you will be at the heart of projects that enhance living standards and leave a lasting, positive legacy. About Us At A2Dominion, we are on a mission: "Building Stronger Foundations Together." We're driving transformative change, with a clear focus on business improvement to provide homes our customers love, an improved repairs service, and a commitment to customer service excellence. We are a leading UK housing association, managing over 38,000 homes across London and southern England. We provide a variety of homes for social, affordable, and private rent, including specialist housing services. Our aim is to offer high-quality, sustainable housing for our diverse customer base of over 70,000 residents, and every penny we earn is reinvested back into delivering more homes and better services. As part of the G15 - a group of the largest housing associations in London - you will be joining forces with those working to house one in ten Londoners and tackling the housing crisis head-on. About the Role To provide technical advice, project management and due diligence service to A2Dominion’s Repairs & Maintenance department ensuring property projects are delivered within budget, to a high quality and statutory obligations and regulation are met to minimise risk to the business. To continually improve services in line with customer insight and stakeholder feedback. Some Key Responsibilities Lead, manage and support the Surveying function providing surveying services and technical support for the Repairs & Maintenance department. Lead, manage and support the Case Management function providing delivery of specialist projects through to successful completion including Aids & Adaptations within customer’s homes. Provide specialist advice in relation to property condition issues in A2Dominion properties for our Customer Directorate colleagues. Provide specialist advice to the Technical & Commercial Team on the identification of latent defects. Progress repairs on Legal Disrepair claims through to completion, review expert reports & disrepair letters of claim, carry out pre-work surveys & create job specifications to be carried out by approved contractors. Act as first point of contact for our JV partners in delivering the day-to-day repairs and voids service. Respond to all 3rd party approaches to carry out work on A2Dominion’s land or buildings including TV/Broadband upgrades & planning permission applications. Respond to approaches from customers requesting permission to make home improvements. Undertake appraisals in support of A2Dominion’s Asset Management Strategy. Provide post inspection service for certain identified works. Ensure all cases are recorded & updated on appropriate systems to enable KPIs to be monitored & used to improve services. Ensure customer feedback is used to improve services including Lessons Learned from Complaints. Actively contribute to the setting, monitoring, and optimising spend of the day-to-day repairs and voids budget, Manage and monitor responses to Stage 1 complaints ensuring these are of high quality and meet the Housing Ombudsman Service timescales. Provide information enabling the Head of Project Delivery to effectively answer complaints at Stage 2. Monitor the delivery of promise dates embedding lessons learnt & respond to HOS enquiries. Monitor MP and Environmental Health enquiries across the repair services, ensuring excellent communication and service standards are met and A2Dominion properties remain compliant. Work with the Procurement Team and external agencies to procure new partners and contractors. Implement policies, service standards and processes to reflect our diverse customer base. Maintain an effective knowledge of current regulations and have an awareness of imminent changes to these regulations and their likely impact. Participate in the Out of Hours service delivery across the Group when required. Line management Direct reports: 1 x Senior Surveyor; 1 x Contract Manager; 2 x Trainee Surveyors Indirect reports: 6 x Surveyors; 5 x Case Managers; 2 x Administrator More about you RICS membership and a degree (or HNC) in Construction / Building Services Engineering or equivalent. GCSE level (or equivalent) in Maths and English (Grades A - C). At least 5 years of experience in building management, housing management experience Intermediate knowledge of IT including Excel and PowerPoint, ability to produce clear letters and reports. Excellent organisational and leadership abilities. Experience of budget planning and control, financial cost modelling and lifecycle costings. Knowledge and experience of managing health & safety issues relating to construction or management of property. Effective communicator with the ability to collaborate and integrate into a wide team. Proven track record of management experience in the building/construction/housing industry A minimum of 3 years’ experience of working with EHO, legal disrepair cases Full UK driving license and access to a vehicle required. Join us in making a tangible impact on housing in the UK, where your expertise contributes directly to improving lives and shaping thriving communities. We want to provide homes that people love to live in. As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include: 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service Up to 8% contributory pension Flexible working Investment in your learning and development. In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family. We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions. Whatever the role, we want you to bring your knowledge and experience to play your part in improving people’s lives. If you require a reasonable adjustment during the recruitment process, please contact our Resourcing Team to request: resourcinga2dominion.co.uk A2Dominion Group is a Disability Confident Employer which means that we are committed to employing disabled people and will: actively look to attract and recruit disabled people provide a fully inclusive and accessible recruitment process offer an interview to disabled applicants who meet the minimum criteria for the job be flexible with assessing people so disabled applicants have the best opportunity to demonstrate that they can do the job make reasonable adjustments as required At A2Dominion Group, we recognise the positive value of diversity, promote equality and inclusivity in our hiring processes. We always aim to recruit the person who is most suited to the job and welcome applications from people of all backgrounds – men and women, people of all ages, sexual orientations, nationalities, religions, and beliefs. Meeting the role requirements We recognise that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, we’d still encourage you to apply and also to arrange a call with one of our Resourcing team to discuss your application further at resourcinga2dominion.co.uk A2Dominion is proud to be a family friendly employer Everyone is welcome at A2Dominion Group. We know that equality, diversity, and inclusivity make us better. We embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong. Find out why our people love working with us. Join us at A2Dominion, where your expertise will be integral to our recovery journey, creating lasting positive changes in the lives of our customers. If you possess the right motivation and drive to contribute to our recovery and change initiatives, we invite you to apply and be a crucial part of our team.