Studio Administrator – Longevity Specialist
Part-Time
W4 Chiswick, London
About Us:
SweatLounge is a cutting-edge wellness facility dedicated to providing rejuvenating experiences through the benefits of infrared sauna therapy. We believe in promoting holistic well-being by offering a serene space for relaxation and health enhancement.
As a Studio Administrator and Longevity Specialist, you will play a critical role in ensuring the smooth operation of our studio and delivering exceptional customer experiences. Your responsibilities will include:
Customer Service:
* Greet and assist customers in a friendly and professional manner.
* Provide information about infrared sauna benefits and studio services.
* Assist clients with inquiries, bookings, and aftercare guidance.
Studio Operations:
* Maintain cleanliness and organization in sauna rooms and common areas.
* Monitor sauna schedules and assist in coordinating appointments.
* Ensure sauna equipment is properly functioning and report any issues.
Assistance with Sessions:
* Assist clients in understanding and properly using sauna equipment.
* Monitor session durations and adhere to safety guidelines.
* Address client needs during sessions and ensure a comfortable experience.
Sales and Upselling:
* Promote studio memberships and packages to enhance customer loyalty.
* Provide information on additional wellness products or services offered.
Administrative Tasks:
* Handle payment transactions and maintain accurate records.
* Assist in inventory management and restocking of supplies.
* Support with general administrative duties as needed.
* Wash, fold and replace white goods & towels
Requirements
* A genuine desire to promote positivity and provide exceptional service
* Basic knowledge of health and wellness concepts.
* Ability to handle transactions and use of a point-of-sale system.
* Flexibility in work hours, including evenings and weekends.
* Previous experience in a customer-facing role is a plus.
* A verifiable history of excellent attendance
* Competitive Pay
* Private Medical Insurance (full time)
* On-going training provided on infrared sauna benefits and usage as well as new developments in the longevity space
* Opportunity for growth within a dynamic wellness-oriented environment
* Off-sites and staff events
* 20 Holiday Days per year
If you are passionate about promoting wellness and creating positive customer experiences, we invite you to join our team at SweatLounge. Please submit your CV and a brief cover letter outlining your interest in the position.
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