Description Suffolk County Council – Endeavour House, Ipswich IP1 2BX - Hybrid £27,711 per annum (pro rata for part time) 37 hours per week - Flexible working options available Permanent This advert is open to current Suffolk County Council staff only At Suffolk County Council, we're reimagining what local government can achieve. We're a forward-thinking organisation that values innovation, collaboration, and making a real difference in our communities. When you join us as a Debt Officer, you'll be part of a team that empowers its people to explore new ideas, create meaningful connections, and shape the future of Suffolk. Ready to reimagine your career and the impact you can make? Do you have a financial mind? Are you motivated and well organised? Your role and responsibilities You'll be supporting the delivery of the customer billing and debt collection for Adult Social Care (ASC) customers, providing a proactive and efficient service to them in an accurate and timely manner. You will assist with the processing of financial documents and respond to enquiries from customers at the first point of contact. contacting customers to discuss outstanding debts, resolve queries and to arrange payment plans /secure payment processing financial documents and keying data updating internal databases and other IT systems to ensure accurate record keeping. You will need experience of working in a financial environment to process information accurately to provide excellent customer service and demonstrate great communication skills. You can view a full list of requirements in the Job and Person Profile (docx). If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application. The team We provide a billing service for ASC Debt, producing invoices and chasing any debts that are unpaid. We are a friendly, supportive and enthusiastic team who are committed to a high standard of customer care and service delivery. Empowering Everyone We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report For more information Please contact Sarah Gibbs for a casual conversation. You can reach them by calling 01473 260212 or emailing Sarah.Gibbssuffolk.gov.uk How to apply Step 1 - Read the Job and Person Profile (JPP) (docx). Step 2 - Click ‘Apply Now’ to start your online application. Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template. 1. Can you share an example of when you had to deal with a sensitive payment collection situation? How did you handle it? 2. Can you share an experience where you had to handle a difficult conversation with a vulnerable customer? How did you ensure they understood the information? 3. Tell us about a time when you had to resolve a conflict related to financial matters. What was your approach and what was the outcome? Step 4 - Upload a CV (without name and personal details). Please note: Without a supporting statement and CV, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format. We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work and ideas throughout the application process. If you require any reasonable adjustments to the application process before the next selection stage, please contact our Recruitment Team by emailing recruitmentsuffolk.gov.uk or calling 03456 014412. If you are invited to the next stage of selection, you will have another opportunity to request adjustments for the next stages of the process. Closing date: 11.30pm, 30 January 2025. Interview date: 11 February 2025. This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. LI-Hybrid