Job summary Provide operational leadership, line management and co-ordination across Urgent Community Response (UCR) Services, linking with system partners to provide effective and efficient service delivery. Support the development of creative solutions across traditional organizational boundaries to deliver the right care, in the right place, at the right time by the right person. Play a key role in embedding a collaborative culture, developing bespoke and creative solutions to address patient's needs and avoiding unnecessary hospital admissions. Lead the promotion of the service to all potential referrers and stakeholders to ensure the service is accessed appropriately and having maximum impact, and to represent the team at appropriate engagement forums and meetings. Main duties of the job To lead and manage UCR services, supporting operational issues on a day-to-day basis. To be responsible for high quality service delivery and foster a culture of interdisciplinary, multi-agency working to deliver bespoke care solutions. Develop positive and professional relationships across a wide range of internal and external groups, agencies, and service providers. Provide and receive highly complex, sensitive, and potentially contentious information, including presenting information about UCR to a wide range of internal and external stakeholders in formal settings. Understand the whole health & care system to establish priorities for the service and address these on a constant basis to ensure high quality outcomes for the patient and system. This will be highly complex information and require analysis, interpretation, and comparison of a range of options to establish the right course of action. To manage and analyse service activity and performance data to demonstrate compliance with service targets and key performance indicators, identify trends and key areas for service development. About us Find out more about working for our organisation here: https://heyzine.com/flip-book/2565ae62eb.html Date posted 28 October 2024 Pay scheme Agenda for change Band Band 8a Salary £53,755 to £60,504 a year per annum Contract Permanent Working pattern Full-time Reference number 839-6754620-RB Job locations Norwich Community Hospital NCH Norwich NR2 3TU Job description Job responsibilities To oversee the care of UCR patients, ensuring patients and carers receive the most appropriate care, delivered by the most appropriate person within the team, and they are discharged in a timely and safe manner. To demonstrate, promote and encourage an understanding of positive health, and to promote the health and well-being of the patient and their carer, regardless of age, gender, ability, race, religion, or sexual orientation. Champion the use of Assistive Technology and deploy it to support patient care and maximise independence. Utilise risk stratification methods in partnership with other professionals to identify those patients most likely at risk of health, social care and wellbeing crisis and focus support to ensure the patients independence is maximised and goals set to achieve positive health outcomes. Liaise with GPs, Social Services, inpatient teams, other allied health care professionals and the voluntary sector to ensure identified needs are met and care co-ordinated appropriately. Demonstrate leadership skills, challenge own and others practice, behaviours and beliefs in ways that facilitate change and improve services. To identify and minimise any barriers to effective communication within the team and patients/carers served by the service and be responsible for ensuring workload for self and others is planned and prioritised according to service targets and needs. Lead the multidisciplinary team meetings and other service specific meetings where required and develop and maintain effective working relationships and communication with all members of the organisation, other professionals, and agencies. To monitor and oversee allocated budgets for direct reports, ensuring appropriate use and balance of funds and to be an authorised signatory for goods, services and payroll. To monitor and oversee staff absence, annual leave and study leave in line with NCH&Cs policies, procedures and guidelines. Undertake training as required including compliance with mandatory training and maintain and participate in own appraisal and personal development plan as well as undertake personal development plans for more junior staff members. Be responsible for safe use and maintenance of equipment and supplies. Remain accountable for own professional actions as determined by the professional bodies. Participate in evidence-based practice, using research methodology. Develop and implement national and local policies and pathways to ensure the effective delivery of the service, proposing changes and advising other external agencies about these changes or developments. Job description Job responsibilities To oversee the care of UCR patients, ensuring patients and carers receive the most appropriate care, delivered by the most appropriate person within the team, and they are discharged in a timely and safe manner. To demonstrate, promote and encourage an understanding of positive health, and to promote the health and well-being of the patient and their carer, regardless of age, gender, ability, race, religion, or sexual orientation. Champion the use of Assistive Technology and deploy it to support patient care and maximise independence. Utilise risk stratification methods in partnership with other professionals to identify those patients most likely at risk of health, social care and wellbeing crisis and focus support to ensure the patients independence is maximised and goals set to achieve positive health outcomes. Liaise with GPs, Social Services, inpatient teams, other allied health care professionals and the voluntary sector to ensure identified needs are met and care co-ordinated appropriately. Demonstrate leadership skills, challenge own and others practice, behaviours and beliefs in ways that facilitate change and improve services. To identify and minimise any barriers to effective communication within the team and patients/carers served by the service and be responsible for ensuring workload for self and others is planned and prioritised according to service targets and needs. Lead the multidisciplinary team meetings and other service specific meetings where required and develop and maintain effective working relationships and communication with all members of the organisation, other professionals, and agencies. To monitor and oversee allocated budgets for direct reports, ensuring appropriate use and balance of funds and to be an authorised signatory for goods, services and payroll. To monitor and oversee staff absence, annual leave and study leave in line with NCH&Cs policies, procedures and guidelines. Undertake training as required including compliance with mandatory training and maintain and participate in own appraisal and personal development plan as well as undertake personal development plans for more junior staff members. Be responsible for safe use and maintenance of equipment and supplies. Remain accountable for own professional actions as determined by the professional bodies. Participate in evidence-based practice, using research methodology. Develop and implement national and local policies and pathways to ensure the effective delivery of the service, proposing changes and advising other external agencies about these changes or developments. Person Specification Qualifications Essential Registered Adult Nurse Current NMC Registration Educated to Masters Level or equivalent experience working at a senior level. Evidence of recent Continuing Professional Development. Management or Leadership Course Desirable Nurse Prescriber Project Management qualification Experience Essential Extensive experience of leading and managing a team at band 7 level. Good understanding of the background and aims of current health and social care policy and appreciate the implications of this on community service delivery. Experience of analysing and interpreting data to produce explanatory reports, identify trends to deliver service development and improvement. Report writing to ensure accuracy of information and translation. Able to provide high standards of clinical care. Desirable Experience of working at band 7 level within a community setting. Experience of working at band 7 level within a community setting. Skills, abilities and Knowledge Essential Negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential group. Inclusive approach, ability to build effective working relationships across a range of health and social care and voluntary sector organisations. Provide and receive highly complex, sensitive and contentious information. Problem solving skills, ability to analyse complex facts and situations and develop creative solutions. Make decisions on difficult and contentious issues where there may be a number of courses of action. Strategic thinking, ability to anticipate and resolve problems before they arise. Ability to understand and analyse professional and ethical issues and apply them to service development. Able to implement change, planning and organising a broad range of complex activities, formulating and adjusting plans to reflect changing circumstance. Works with individual provider organisations to develop performance improvement plans. Good use of available information sources to enable efficient and effective planning. Ability to work under pressure and to tight and often changing deadlines. Skills for delivering results through others and using a range of levers in the absence of direct line management responsibly. Have an understanding of team dynamics and an ability to influence the building of effective working relationships between staff. Ability to support, encourage and motivate others. Demonstrates knowledge and understanding of equality of opportunity and diversity taking into account and being aware of how individual actions contribute to and make a different to the equality agenda. Computer literate, working knowledge of Microsoft Office with intermediate keyboard skills. Financial awareness; previously responsible for a budget or involved in budget management. Experience of staff recruitment, induction, career development and appraisal. Personal Attributes Essential Tact & diplomacy Empathy & sensitivity Demonstrate good clinical and professional leadership skills Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people. Ability to use own initiative Well-developed verbal and written communication skills Influencing skills and ability to negotiate at all levels. Highly developed interpersonal skills with attention to detail. Ability to adapt to changing work patterns to accommodate patient/service needs. Possess energy, drive and resilience with a keen desire to develop the role further. Embrace change, viewing it as an opportunity to learn and develop. An ability to build trust and credibility with others. Able to look past traditional methods of care and organisational boundaries to deliver successful care planning. Ability to move between details and the bigger picture. Used to working in a busy and changing environment. Flexibility to meet service needs. Able to work under pressure to meet deadlines. Demonstrates awareness of priorities, deals with workload, adapts to changing requirements and uses initiative Other Essential Able to make own travel arrangements Must hold full and valid driving licence and have access to a vehicle. Able to communicate effectively using the English language. Person Specification Qualifications Essential Registered Adult Nurse Current NMC Registration Educated to Masters Level or equivalent experience working at a senior level. Evidence of recent Continuing Professional Development. Management or Leadership Course Desirable Nurse Prescriber Project Management qualification Experience Essential Extensive experience of leading and managing a team at band 7 level. Good understanding of the background and aims of current health and social care policy and appreciate the implications of this on community service delivery. Experience of analysing and interpreting data to produce explanatory reports, identify trends to deliver service development and improvement. Report writing to ensure accuracy of information and translation. Able to provide high standards of clinical care. Desirable Experience of working at band 7 level within a community setting. Experience of working at band 7 level within a community setting. Skills, abilities and Knowledge Essential Negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential group. Inclusive approach, ability to build effective working relationships across a range of health and social care and voluntary sector organisations. Provide and receive highly complex, sensitive and contentious information. Problem solving skills, ability to analyse complex facts and situations and develop creative solutions. Make decisions on difficult and contentious issues where there may be a number of courses of action. Strategic thinking, ability to anticipate and resolve problems before they arise. Ability to understand and analyse professional and ethical issues and apply them to service development. Able to implement change, planning and organising a broad range of complex activities, formulating and adjusting plans to reflect changing circumstance. Works with individual provider organisations to develop performance improvement plans. Good use of available information sources to enable efficient and effective planning. Ability to work under pressure and to tight and often changing deadlines. Skills for delivering results through others and using a range of levers in the absence of direct line management responsibly. Have an understanding of team dynamics and an ability to influence the building of effective working relationships between staff. Ability to support, encourage and motivate others. Demonstrates knowledge and understanding of equality of opportunity and diversity taking into account and being aware of how individual actions contribute to and make a different to the equality agenda. Computer literate, working knowledge of Microsoft Office with intermediate keyboard skills. Financial awareness; previously responsible for a budget or involved in budget management. Experience of staff recruitment, induction, career development and appraisal. Personal Attributes Essential Tact & diplomacy Empathy & sensitivity Demonstrate good clinical and professional leadership skills Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people. Ability to use own initiative Well-developed verbal and written communication skills Influencing skills and ability to negotiate at all levels. Highly developed interpersonal skills with attention to detail. Ability to adapt to changing work patterns to accommodate patient/service needs. Possess energy, drive and resilience with a keen desire to develop the role further. Embrace change, viewing it as an opportunity to learn and develop. An ability to build trust and credibility with others. Able to look past traditional methods of care and organisational boundaries to deliver successful care planning. Ability to move between details and the bigger picture. Used to working in a busy and changing environment. Flexibility to meet service needs. Able to work under pressure to meet deadlines. Demonstrates awareness of priorities, deals with workload, adapts to changing requirements and uses initiative Other Essential Able to make own travel arrangements Must hold full and valid driving licence and have access to a vehicle. Able to communicate effectively using the English language. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name Norfolk Community Health and Care NHS Trust Address Norwich Community Hospital NCH Norwich NR2 3TU Employer's website https://www.norfolkcommunityhealthandcare.nhs.uk (Opens in a new tab)