Hays Business Support
Reference: 223009115
Your new company: Working for a leading organisation in Chesterfield, you will join a thriving business as a Commercial Administrator / Sales Order Processor on a permanent basis. The main purpose of the role will be to process and support customers placing orders and accurately and timely produce quotes and place orders. You will also upsell products where appropriate to maximize orders.
KEY VACANCY INFORMATION
* Permanent job
* Location: Chesterfield S41
* Salary guide: £27,000 starting salary + bonus based on performance (this in the first year would be approximately £3,000 - £4,000)
* Office hours: Monday to Friday, 35 hours a week
* Office based: with an option to work from home one day a week once passed probation
* Parking: available
* New offices and facilities
Your new role
This will be a busy role, the main purpose of the role will be to process customer sales orders and produce sales quotations. The successful applicant will join a busy sales administration department and this role would suit someone who is used to working in a fast-paced environment. The role will involve direct customer support and the post would suit someone who builds excellent rapport and relationships with customers. This is not a sales-based role; you will provide admin support to customers and process sales orders.
Responsibilities
* Responsible for accurate sales order processing, receiving orders, producing quotes and following up on quotes to secure orders in a timely manner or to SLA agreement with customer.
* Produce accurate sales order quotes; templates are used but you will need to have a good eye for details to get the correct information into the quote.
* Contact customers to discuss the quote and obtain the order via email or phone, building relationships with customers.
* Appropriately upsell products to customers as required.
* Update Excel based reports (an intermediate level of Excel will be required including ideally pivot table, v look up).
* Resolve invoice queries.
* Check stock and notify customers of delivery dates/changes to delivery dates.
* Discuss alternative product lines with customers where necessary.
* Obtain quotes from suppliers if required.
* Complete Excel based Sales reporting to show order updates and sales trends (daily/weekly/monthly).
What you'll need to succeed
* You will ideally have previous Sales Admin / Inside Sales / Internal Sales Admin experience.
* You will have excellent customer service experience.
* Intermediate level Excel skills needed (Pivot table, vlook up).
What you'll get in return
Permanent job, Location - Chesterfield S41, Salary guide £27,000 starting salary + bonus based on performance (this in the first year would be approximately £3,000 - £4,000), Office hours Monday to Friday, 35 hours a week, OFFICE BASED with an option to work from home one day a week once passed probation, Parking available, New offices and facilities.
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