Job summary A rewarding opportunity has come to work as an Urgent Care Patient Flow Coordinator across the Emergency Department and Acute Medical Unit. This is a temporary role for a 6 months fixed-term contract. This role includes working as part of a team on a month rota which runs 24/7, 365 days per year. This role can be an extremely challenging and demanding front facing role. You will be working closely with the Senior Triumvirate which includes EPIC (Consultant in Charge), MOD (Matron of the Day) and Bronze. Main duties of the job Greet and respond to all patients and visitor enquiries (both face to face and via the telephone) in a courteous and helpful manner, always ensuring messages are delivered to other staff as required To deal with enquiries promptly, either face-to-face or over the telephone for a variety of external sources such as GPs, Ambulance Service, Police and from internal sources such as Diagnostic Services, Pathology, and operational colleagues. Liaise with ED doctors and nurses regarding their patients timely journey through ED, ensuring that both doctors and nurses are aware of the time constraints. Aid with patient discharge and discharge information. Responsible for prioritising own workload and ensuring collaborative working with other PFCs and effectively handing over the state of the department when nearing the end of a shift. Assist with the provision of cover for colleagues absences. This may involve working additional shifts to cover leave/sickness. Being able to work flexibly (Earlies, Lates and Nights). About us This post is only open for applications for individuals employed within the Hampshire and Isle of Wight NHS Care System Organisations within scope are as follows: Hampshire and Isle of Wight IntegratedCare Board Southern Health Foundation Trust Portsmouth Hospitals University NHS Trust University Hospital Southampton Solent NHS Trust South Central Ambulance Service Isle of Wight NHS Trust Hampshire Hospitals Here at Portsmouth Hospitals University NHS Trust, we are proud to provide expert, compassionate care for our local population. We are ranked as the third in the country for research, embedding education and training across the organisation. Our main hub is the Queen Alexandra Hospital, which is one of the largest hospitals on the south coast employing over 8,700 staff. Our patients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes our hospital stronger. If you share our values and our enthusiasm for getting it right for patients, colleagues, and our community, you will find a home at Portsmouth Hospitals University NHS Trust. Date posted 01 February 2025 Pay scheme Agenda for change Band Band 4 Salary £24,407 to £26,784 a year Contract Fixed term Duration 6 months Working pattern Part-time Reference number REF11252Q Job locations Queen Alexandra Hospital Cosham PO6 3LY Job description Job responsibilities Band 4: £24,407 - £26,784 per annum Part-time: 34.5 hours per week. Fixed term : 6 months Key responsibilitie s: To support the Emergency Department including nursing staff and doctors in the timely discharge/admission of patients to ensure that flow is maintained and always optimised. Work with multi-disciplinary teams including SCAS to ensure effective offloads and ambulance handover times are dealt with as a priority. Follow protocols for escalation to ensure maximum patient time in the department does not exceed local standards from the time of arrival to the time of departure. The post-holder will be responsible for collecting, recording, and communicating accurate, timely and complete clinical data to support operational and clinical needs and commissioning. The post-holder will expedite admissions for patients, if necessary, through negotiation with the clinician, shift coordinator and the operations department. Present for time critical departmental huddles to discuss the priorities within the department and creating plans. Coordinating all moves out of the department with our EMA teams. Support operational implementations and changes to support the end goal of flow and throughput through ED. Flagging risks, hazards and being aware of these triggers within the department, to ensure these are dealt with in an appropriate timeframe. For further information please refer to the enclosed Job Description Job description Job responsibilities Band 4: £24,407 - £26,784 per annum Part-time: 34.5 hours per week. Fixed term : 6 months Key responsibilitie s: To support the Emergency Department including nursing staff and doctors in the timely discharge/admission of patients to ensure that flow is maintained and always optimised. Work with multi-disciplinary teams including SCAS to ensure effective offloads and ambulance handover times are dealt with as a priority. Follow protocols for escalation to ensure maximum patient time in the department does not exceed local standards from the time of arrival to the time of departure. The post-holder will be responsible for collecting, recording, and communicating accurate, timely and complete clinical data to support operational and clinical needs and commissioning. The post-holder will expedite admissions for patients, if necessary, through negotiation with the clinician, shift coordinator and the operations department. Present for time critical departmental huddles to discuss the priorities within the department and creating plans. Coordinating all moves out of the department with our EMA teams. Support operational implementations and changes to support the end goal of flow and throughput through ED. Flagging risks, hazards and being aware of these triggers within the department, to ensure these are dealt with in an appropriate timeframe. For further information please refer to the enclosed Job Description Person Specification Qualifications Essential Excellent Communication Educated to GCSE / Degree level in operational flow / departmental flow, or can evidence relevant experience in a role of this nature Assertiveness Ability to adapt to an ever-changing environment Caring and compassionate Organised Desirable Experience of working in an NHS Trust Experience in a role working primarily on flow and with multidisciplinary teams Articulation of ideas and changes to practice Pragmatic, problem-solver Knowledge of NHS patient IT systems i.e. Oceano / Bedview (training will be provided) Skills & Knowledge Essential Ability to use a personal computer with knowledge of word processing, and Windows applications Working knowledge of clerical procedures Ability to achieve high levels of accuracy ensuring departmental KPIs are met Ability to liaise with staff at all levels Ability to prioritise and plan workload Knowledge of dealing with highly sensitive / patient confidential information Being able to effectively lead, or be a leader Person Specification Qualifications Essential Excellent Communication Educated to GCSE / Degree level in operational flow / departmental flow, or can evidence relevant experience in a role of this nature Assertiveness Ability to adapt to an ever-changing environment Caring and compassionate Organised Desirable Experience of working in an NHS Trust Experience in a role working primarily on flow and with multidisciplinary teams Articulation of ideas and changes to practice Pragmatic, problem-solver Knowledge of NHS patient IT systems i.e. Oceano / Bedview (training will be provided) Skills & Knowledge Essential Ability to use a personal computer with knowledge of word processing, and Windows applications Working knowledge of clerical procedures Ability to achieve high levels of accuracy ensuring departmental KPIs are met Ability to liaise with staff at all levels Ability to prioritise and plan workload Knowledge of dealing with highly sensitive / patient confidential information Being able to effectively lead, or be a leader Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Portsmouth Hospitals University NHS Trust Address Queen Alexandra Hospital Cosham PO6 3LY Employer's website https://www.porthosp.nhs.uk/work-for-us/ (Opens in a new tab)