Customer Service Specialist
💰 Salary: £23,600 + Annual Bonus Up to 10%!
🔹 Fixed Shifts - 36hrs/week
🕒 Your Schedule:
✨ Wed: 10 AM - 8 PM
✨ Thurs & Fri: 10 AM - 9 PM
✨ Sat: 8:30 AM - 4 PM
Are you ready to bring the energy and make an impact in the world of finance? We're looking for enthusiastic team players to handle inbound customer inquiries-everything from general queries to problem-solving like a pro! Plus, you'll be guiding customers toward digital self-service solutions.
💡 What You'll Do:
✔ Be the go-to expert, answering customer queries with confidence and care
✔ Own the customer journey from first call to resolution-because you're just that good!
✔ Adapt, multitask, and keep things running smoothly in a fast-paced call centre
✔ Help customers discover our full range of products and services (don't worry, we'll train you!)
✔ Keep accurate records of interactions and solutions
🎯 What You Bring to the Table:
✅ A passion for delivering top-tier customer service
✅ Experience in a customer-focused role (call centre, retail, hospitality… we see you!)
✅ Strong communication, empathy, and problem-solving skills
✅ Tech-savvy-comfortable juggling multiple systems and tools
🌟 The Perks:
📚 Full training + professional development opportunities
💰 Compet...