About us:
We, the Mitsubishi Electric Group, contribute to the realisation of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity. "Changes for the Better" represents the Mitsubishi Electric Group’s attitude to "always strive to achieve something better", as we continue to change and grow. Each one of us shares a strong will and passion to continuously aim for change, reinforcing our commitment to creating "an even better tomorrow".
Role summary:
The main purpose of the role is to carry out Service and Maintenance administration and scheduling of the commercial chiller field based engineering team with heavy focus on providing excellent customer service at all times, to invoice all completed works and to also provide support to the Regional Service Manager and other members of the Operations team of Service Coordinators.
The role requires a happy to help and positive attitude, strong administration skills, excellent organisational skills, excellent communication skills, time management, team work and welcomes new ideas with a positive mindset to change.
Skills/Experience:
* Previous scheduling experience within the same or similar field service sector
* High level of administration experience
* Personal attributes: self-motivated, driven, numerate, organised, punctual, assertive, professional,
* personable, numerate and resourceful.
* Excellent communication skills (both written and verbal).
* Analytical with excellent attention to detail.
* Excellent time management, multitasking skills and ability to meet deadlines set.
* Ability to work under pressure and use own initiative.
* Excellent business sense, commercial awareness and negotiation skills.
* Ability to work effectively both individually and as part of a team.
* Desirable skills SAP / CRM / Previous experience in a refrigeration / air conditioning / chiller sector
* IT Literate and competent user of Microsoft packages (Outlook, Excel, Word & PowerPoint)
In return for your commitment, we will offer you some fantastic benefits:
* Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year
* Flexible Working – we offer a range of flexible working options that include working from home or hybrid working
* Pension
* Life Assurance
* Group Income Protection Scheme
* Private Medical, Dental Insurance and a Cash Plan Scheme – Single cover funded by Mitsubishi
* Access to Mitsubishi’s very own discount platform
* Colleague Referral Scheme
* Holiday Buy
* Long Service Awards
* Cycle to Work Scheme
* Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts)
* Employee Assistance Programme including additional services Eldercare & Best Doctors
Equality and Diversity:
As the business environment around Mitsubishi Electric Group is rapidly changing, providing a workplace where employees can work to their full potential regardless of gender or age is essential to business development.