Job summary An exciting opportunity has arisen for a Ward Clerk within our dynamic team within the Acute Medical Floor. The successful applicant will need to have experience dealing with the general public; they will have good IT skills and remain calm under pressure in this challenging role. Good telephone skills, confidence and a positive helpful manner is essential. Duties will include answering the telephone, filing, using the Care Flow system and booking appointments. AMU/AMA/SDEC is a fast-paced environment requiring the ward clerk to meet demanding targets and must also be a pivotal member of the team. We also have a Same Day Emergency Care (SDEC) which provides same day care to medical patients. The successful applicant will find this role challenging, exciting and rewarding. We look forward to welcoming you to our team and wish you every success. The successful applicant will need to have experience dealing with the general public; they will have good IT skills and remain calm under pressure in this challenging role. Good telephone skills, confidence and a positive helpful manner is essential. Duties will include answering the telephone, filing, using the SEMA system and booking appointments. We have 2 posts available - 1 x permanent 22.5 hours per week and 1 x 12 month fixed term post to cover maternity leave. Main duties of the job Admin and clerical support within the acute medical floor based on AMA/AMU/SDEC. The successful candidate will often be the first face patients and relatives see when visiting the units, they must be a welcoming and compassionate individual, who can work independently and as part of a team. Receive/welcome new patients onto the ward, checking particulars on their records and ensuring notes are in order. Ensure identity bracelets available for nursing staff. Compile sets of required blank documentation for emergency patients. Receive/welcome visitors onto the Ward and inform Sister/Charge Nurse or deputy of any query they may have. Answer the telephone, responding to questions or requests as appropriate. Request the services of allied healthcare professionals as requested by nursing staff (e.g., Phlebotomist/ECG Technician/Radiographers/Porters). Make outpatient referrals as requested by nursing staff. Notify Pathology of urgent blood specimens when requested by nursing staff. Request and collect (or deliver when requested) notes and x-rays from various departments. Order transport for patients as requested by nursing staff, competing appropriate paperwork. About us You will be part of a group of employees which comprises of doctors, nurses and clerical/administrative staff who provide a high standard of service to patients and relatives attending the department. Date posted 22 October 2024 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year per annum / pro rata Contract Permanent Working pattern Full-time, Part-time Reference number 223-WCA-785-A Job locations The Princess Royal Hospital Apley Castle TELFORD TF1 6TF Job description Job responsibilities For full duties and responsibilities please refer to the attached document entitled Job Description. Job description Job responsibilities For full duties and responsibilities please refer to the attached document entitled Job Description. Person Specification Qualifications Essential Possess or be willing to undertake NVQ Level 2 & 3 in Business Administration Evidence of Maths and English, GCSE Grades 4-9 or equivalent Experience Essential Basic Computer skills Desirable Qualification in word processing / IT skills Customer Care Experience Communication Skills Essential Evidence of effective verbal- face to face / telephone, non-verbal, written communications skills. Person Specification Qualifications Essential Possess or be willing to undertake NVQ Level 2 & 3 in Business Administration Evidence of Maths and English, GCSE Grades 4-9 or equivalent Experience Essential Basic Computer skills Desirable Qualification in word processing / IT skills Customer Care Experience Communication Skills Essential Evidence of effective verbal- face to face / telephone, non-verbal, written communications skills. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name The Shrewsbury and Telford Hospital NHS Trust Address The Princess Royal Hospital Apley Castle TELFORD TF1 6TF Employer's website http://www.sath.nhs.uk/ (Opens in a new tab)