Spa Assistant Manager - Broadway, Worcestershire The Lygon Arms are currently looking to recruit a Spa Assistant Manager to join their award winning team. Description The Lygon Arms - Spa Assistant Manager This charming old coaching inn sits in the heart of Broadway village – often called ‘the jewel of the Cotswolds’ – and boasts a rich history, coloured by the many characters who have stayed here, from Oliver Cromwell to Elizabeth Taylor and Richard Burton. There’s a new spa tucked away in a tranquil corner of the hotel, but to unwind in the fresh air, pull on your wellies and explore those beautiful rolling hills. Spa Assistant Manager - What's in it for you? £29,000 annual salary Service charge paid monthly (non-contractual) - circa 2,5k per year Free team meals included on duty Awards of Excellence recognition Length of service gifts Cashback healthcare cover after probation Continued career development with recognised training providers Team Rate at our Iconic Luxury Hotels Generous friends and family rate at Iconic Luxury Hotels 25% discount on all Food and Beverage Discount on Spa treatment and products Refer a friend incentive Cycle to work scheme Employee assistance programme Team social events, seasonal gifts and much more… Aim of the Spa Assistant Manager role: Take ownership for covering all reception shifts with a rota system. Be confident in ensuring each new reception staff member goes through an induction and training programme. To monitor staff development and follow the Company appraisal system in conjunction with the Spa Manager. Manage the Reception team ensuring all treatments and fitness bookings are taken efficiently and accurately. Together with ensuring that all other administrative reception procedures are followed correctly. Generate sales leads through outreach activities and corporate events Take prospective new members on show-rounds within Spa and Hotel Facilities Contribute to the membership budget. Ensure Lygon membership benefits sits in line with current trends and comp set To arrange and develop all Spa Events and provide appropriate costings within the department budgets. Complete monthly retention calls Complete a weekly forecast spreadsheet Ensure membership packs are completed in a timely manner Spa Assistant Manager - About you: Must have previous Spa Supervisory or Management experience Treatment background, including NVQ level 3 or equivalent qualification desirable. Excellent communication skills and customer service required. You will have keen eye for detail, organisational skills and confident in communicating with the team