Whytematter are delighted to again be recruiting for one of our top client's growing their team.They arean established contractor in the Mechanical, Electrical, Renewables, FM and HVAC markets. They specialise in delivering services across domestic, commercial, public and private sectors throughout Northern Ireland, Ireland and the UK.
We are looking for a Service Manager
Location-Mallusk
Salary- Negotiable
DESCRIPTION
They now have a superb opportunity for an enthusiastic, and experienced Service Manager to join their Heating Department and develop positive relationships with residents and clients to provide information and support during refurbishment, maintenance and major works programs throughout Northern Ireland.
This is an opportunity for the ideal candidate who has the ability to deliver in a fast-paced environment. This role requires an experienced, dedicated individual. The candidate will be a self-starter who is highly organised and understands business delivery.
Key Responsibilities
* Responsibility for a team of project coordinator’s
* Determine callouts logistics
* Provide Payroll with Productivity bonus data monthly
* Provide Payroll with Callout payments to made monthly/ on call
* People HR compliance accountabilities to be complied with monthly
* Responsibility for a team of Heating Engineers performance KPI’s
* Targeted KPI’s in relation to contract requirements
* Upskilling and Training of own team and cross training to team to cover all aspects of the contract (to allow for absence or holiday leave and contingency planning)
* Liaise and communicate with key stakeholders and clients
* Participate in an ‘on call’ rota out of hours
* Provide support to the Contracts Manager & Operations teams
* Attend client meetings
* Assist in the management, delivery, and performance of the contract
* Assist in identifying and implementing operational and back-end efficiencies
* Responding within agreed time frames, service levels and contract terms to ensure that work orders are achieved
* Carry out probation reviews and annual performance appraisals within own team
* Supporting the HR dept/H&S dept with the training matrix and training requirements
* Remain professional and adhere to confidentiality at all times
* Monitor supplies and issue works
* Approve invoices for:
* Escalate issue to client – vulnerable tenant
* In the absence of line manager – follow the escalation process
* In the absence of line manager – on call
* Ensure all compliance, legal targets are met, work with Health & Safety, Suppliers, Corporate Services to ensure there processes are adhered to (CP12, CD11, Oil Spill, NICEIC, Building Control)
* Liaise with manufacturers warranty team to ensure works are completed
Essential Criteria
* 2 years’ experience on a heating contract
* Previous experience with Clients over variations and specification issues.
* Detail oriented
* Fluent Microsoft Office experience, including Excel
* Proactive and able to work independently with limited supervision
* Demonstrate high levels of organisational skills
* Excellent communication skills
* Ability to work as part of a team and to develop and sustain good working relationships, communicating formally and informally with colleagues and customers.
* Trustworthy and approachable
* Lead by example
* Can-do attitude
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