Social network you want to login/join with:
Sales Consultant - Head Office - Brighton, East Sussex, Brighton
Client: Neilson Active Holidays
Location: Brighton, United Kingdom
EU work permit required: Yes
Job Reference: 8a7bc715d4d2
Job Views: 4
Posted: 18.03.2025
Expiry Date: 02.05.2025
Job Description:
Location: Brighton, UK
Reports to: Sales Team Managers
Work Pattern: Annualised hours shift work, including weekends and bank holidays.
Contract Type: Permanent
Salary: £24,000 plus monthly average commission payment
Job Role Summary:
Neilson is all about providing exceptional holidays to our guests. This journey starts with the Sales Team.
Our sales team provides a friendly, efficient, and professional service to direct customers and travel agents.
As a Neilson Sales Consultant, you will provide accurate information and manage the Neilson holiday booking experience from start to finish via all communication channels.
You will strive to achieve all sales/service targets and help to ensure that Neilson’s excellent reputation in travel is maintained.
Key Responsibilities and Tasks:
* To be precise and numerically accurate in the costing of holidays.
* Take personal responsibility for the integrity of every booking you make or amend.
* To immediately highlight any pricing/loading errors to the relevant departments.
* Delivery of all personal KPI’s.
* Adhere to all operational standards, policies & procedures.
* Participate in outbound calling/marketing campaigns.
* To maintain a thorough understanding/ability to clearly explain the Neilson terms and conditions to the customer or travel agent as required.
* To demonstrate excellent customer service skills across all booking channels for all sales/administrative queries.
* To expand/develop personal skills, knowledge and experience to positively impact performance and to support in meeting the goals of the business.
* Be prepared to travel overseas for educational and product knowledge development.
* Attend regular training sessions to keep service skills and product knowledge up to date.
Personal Specification:
* The ability to work well on both an individual level and as part of the wider team.
* Excellent verbal and written communication skills.
* Ability to communicate with all levels of external/internal customers.
* To develop and maintain excellent working relations with colleagues and other internal departments.
* To be conscientious in all decisions made relating to the role.
* To be flexible concerning working hours and weekend shifts.
Technical Skills Or Knowledge:
* Numerically accurate.
* General geographical knowledge.
* To be commercially aware of holiday sales and trends.
* Knowledge of Microsoft packages: Word/Excel/email/PowerPoint.
Experience & Track Record:
* Previous ski or sailing experience.
* Experience working in a results-driven environment to achieve personal targets.
Qualifications, Training, Professional Memberships Or Accreditations:
* Educated to GCSE level or higher in Math and English, or equivalent.
We reserve the right to close this vacancy before the closing date if a suitable candidate is found.
#J-18808-Ljbffr