Global company, in depth training, company trips to head office for training, permanent position after successful probation.
We are working with a large global company, who are looking for a Service Coordinator to join their team. The ideal candidate takes pride in providing excellent customer service and has a passion for working with the best. They provide 24/7 breakdown assistance and complete peace of mind.
We welcome applications from candidates with a background in HGV breakdowns and recovery, and 24/7 Customer Service.
Responsibilities of the Service Coordinator:
* To receive customer calls relating to breakdown and recovery of vehicles and support the customer through the rectification process and a successful conclusion.
* To communicate with repairing workshops on behalf of the customer and all parties involved to ensure the customer is mobile again within all reasonable timescales.
* To provide a guarantee of payment to the repairing workshop on behalf of the customer.
* Continuously inform and keep all parties updated on the progress of each case.
Hours of Work:
7am-7pm, 4 days on, 4 days off. The above shift will be subject to a successful training period, during which the hours will be 8:30am - 4:30pm, Mon - Fri.
Requirements for the Role:
* A level or equivalent, ideally with a technical orientation.
* Previous experience in a technical role from the heavy vehicle or equivalent industry (desirable).
* Quality oriented; showing responsibility and perseverance at work, with a total commitment to offering the highest quality of work and ensuring attention to detail.
* Previous call centre experience is desirable.
* Excellent communication skills with the ability to communicate at all levels.
* High levels of accuracy and attention to detail.
* Good IT knowledge and experience.
* Geographical knowledge throughout the UK (desirable).
Benefits of the Service Coordinator Role:
* Global company.
* Hybrid remote working.
* In depth training.
* Company trips to head office for training.
* Permanent position.
If you are interested in the Service Coordinator role or would like to have a private and confidential chat, please contact Maisie Cope at E3 Recruitment.
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