Leasehold ManagerEalingTemporaryFull timeJoin a dynamic team and take the lead in delivering exceptional property management services for a mixed-tenure portfolio of commercial and residential estates and blocks.THE ROLEAs a Leasehold Manager, you will be the main point of contact for customers, ensuring high levels of satisfaction and compliance with leasehold management responsibilities.
* Conduct regular estate inspections and manage customer disputes, anti-social behaviour, and lease enforcement.
* Work closely with the service charge team to produce accurate and transparent service charge estimates and accounts.
* Ensure buildings and systems comply with statutory obligations and fire safety requirements.
* Develop and implement resident engagement strategies in line with regulations.
* Maintain clear and accurate records of all customer interactions.
* Collaborate with colleagues and contractors to ensure high service standards across all managed estates.
* Stay up to date with leasehold legislation and contribute to policy and procedure improvements.
THE CANDIDATEYou will have previous experience in a similar Leasehold or Property Management role, with a strong understanding of housing law and leasehold management.
1. Excellent customer service skills with the ability to handle disputes and enforc...