Abingdon School has an exciting opportunity for a 1st Line IT Support Engineer to join the team. Location: Abingdon School, Abingdon Preparatory School and Tilsley Park, OX14 1DE Salary: £26,962 to £30,099 per annum depending on skills and experience Working hours: Monday to Friday 08.00-16.30 Job Type: Full Time, Permanent Closing date: Friday 7 March 2025 (midday) About Us: Abingdon School is a leading independent day and boarding school with around 1000 pupils aged 11-18. The School is situated in 35 acres of beautiful grounds in the centre of Abingdon, just south of Oxford. 1st Line IT Support Engineer – The Role: Abingdon School is seeking an experienced and motivated IT Support Engineer to join our team. As a 1st Line Support Engineer you will be responsible for overseeing the day-to-day operations of our Foundation IT Service Desk across all sites: Abingdon School, Abingdon Prep School and Tilsley Park. The role is based in the IT Department which is responsible for Abingdon Foundation’s hardware and software infrastructure. The IT Department is made up of a team of four staff (including this role) who manage and support IT & AV equipment and associated infrastructure. The wider Department also contains an Information System (IS) team of three staff which is dedicated to data analysis, application support and web development. 1st Line IT Support Engineer – Key Responsibilities: - Answering user queries via email, phone, or in-person and logging support tickets in the Jira Service Desk - Resolving issues at the first point of contact whenever possible, and escalating more complex issues to the appropriate technical support staff - Ensuring that all incoming requests are handled promptly and effectively within set SLA, assigning tickets to the appropriate IT/IS staff, and providing regular updates to users on the status of their requests - You would be responsible for maintaining an accurate inventory of all IT assets within the Abingdon Foundation - You would also be responsible for ensuring that all assets are properly configured, secured, and managed throughout their lifecycle - Manage the procurement and inventory of IT-related consumables such as toner and other supplies 1st Line IT Support Engineer – You: - Experience of working in a First Line Support environment - Excellent IT skills - You will need to have an interest in technology - Excellent organisational and communication skills - Ability to work well under pressure, manage multiple tasks and priorities, and be comfortable working with a variety of stakeholders - Full UK driving licence in order to travel between the Abingdon Foundation’s sites (at least weekly), located at: Abingdon School, Abingdon Prep School and Tilsley Park 1st Line IT Support Engineer – Benefits: - 25 days’ paid annual leave plus the 8 public holidays - Competitive pension schemes - Private health care scheme - Discount on school fees - Wellbeing support through our Employee Assistance Programme, including access to free counselling, financial and legal advice - Free lunch during term-time - Free use of school gym and pool at agreed times - Discounted fitness classes - Free on-site parking and secure spaces for bikes - Discount on children’s holiday camps - Free flu vaccination Eligibility criteria may apply for some staff benefits Application Process: We recognise the value of a diverse and inclusive workplace and are committed to equality of opportunity for all staff and job applicants. We aim to ensure that our staffing at all levels and in all roles is diverse and we welcome applications from all backgrounds and all sections of the community. Closing date: Friday 7 March 2025 (midday) Interview date: w/c Monday 10 March 2025 Early applications are encouraged, and we may make an appointment prior to the published closing date. Abingdon is committed to safeguarding the welfare of children and young people and expects all staff to share this commitment. All appointments are subject to a satisfactory enhanced DBS check. To submit your application for this 1st Line IT Support Engineer opportunity, please click ‘Apply’ now