Account Manager - Building Merchants
Salary - up to £32,000 + Commission
Hybrid - 2 days in the office after training
Location - Trafford Park, Manchester
Job purpose:
As a sales consultant, you will be a target-oriented individual focused on delivering sales through service. Servicing our account customers through world-class point of service contact, you seek to maximise every sales opportunity by converting enquiries into revenue. You will gain a thorough understanding of our customers’ requirements and demonstrate the ability to upsell and cross-sell each opportunity to increase revenue. You will thrive in a fast-paced environment where you will be expected to continually hit targets and win new business whilst delivering world-class customer service.
Key Responsibilities:
* Respond to all inbound enquiries as quickly as possible to convert into an order, processing and managing from inbound (email/web/chat/phone) contact.
* Raise contracts and administer customer orders with attention to detail to ensure we prevent queries, invoice issues, and disputes at the front end of the transaction.
* Work with our operations teams and those of our re-hire partners in a calm and collected way to ensure customers get the equipment they need when they need it.
* Be inquisitive and establish what work our customers are doing to enable you to cross-sell/upsell and direct the customer to maximise the sales opportunity and increase our average basket value.
* Support customers with using our digital channels, helping them navigate and make the most of them.
* Maintain a thorough understanding of our products and services and educate our customers on the full range offered within the Group and maximise all cross-selling and upselling opportunities.
* Meet and exceed sales targets and KPI’s such as data conversion, call volumes, outbound calls, talk time, and data enrichment.
* Drive sales through service by consultative selling, building strong customer relationships and maintaining a high standard of customer service.
* Provide first-class customer service at all times.
Job Types: Full-time, Permanent
Pay: £26,000.00-£32,000.00 per year
Additional pay:
* Bonus scheme
* Commission pay
* Performance bonus
* Yearly bonus
Benefits:
* Casual dress
* Company events
* Company pension
* Cycle to work scheme
* Employee discount
* Free parking
* On-site gym
* On-site parking
* Referral programme
* Sick pay
* Store discount
* Work from home
Schedule:
* Monday to Friday
Experience:
* sales: 1 year (preferred)
* building merchant: 1 year (preferred)
Work Location: Hybrid remote in Trafford
Reference ID: Building
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