Contract type: Fixed Term – 6 months
Liberata is a leading business service provider to public and private sector organisations throughout the UK. We pride ourselves in revolutionising our clients’ operations using our expertise and innovative solutions across a wide range of services, including Debt Recovery, Revenues & Benefits, Finance and Accounting, HR & Payroll and Customer Services. Our aim is to work in partnership with our clients to assist them in becoming more efficient, leveraging our best-in-class business process outsourcing and operational transformation expertise.
Liberata is committed to creating opportunities for its employees, its clients and its shareholders. Our passion for process and an intense client focus ensures that we deliver an award-winning service and our entire workforce are encouraged to demonstrate our company values Accessible, Curious, Expert.
Offering a comprehensive and market-competitive benefits package you will also be rewarded with access to our employee benefits programme, Look Inside, which provides easy access to unbeatable discounts for retailers such as Apple, M&S, Sainsbury’s, B&Q, Uber Eats…the list goes on!
We have a brand-new vacancy for an experienced General Recovery Income Officer who would join our Debt Recovery Tower on our Collections & Recovery Team in Bromley on a Fixed Term Contract for 6 months. We provide a full collection and debt recovery service on a range of debts across the Council. This role is a fantastic opportunity for someone with experience in debt recovery and a passion for delivering high-quality service.
Key tasks and responsibilities:
* Debt Management: Manage a diary of debts and proactively recover various debt types and ensure timely progression of debts through their recovery cycles.
* Correspondence Handling: Deal with communications from debtors and third parties via post, email, and telephone and handle interactions with vulnerable clients and their representatives.
* Proactive Communication: Make proactive calls regarding payment and recovery of debts, taking payments through Paye.net and set up Direct Debits.
* Debtor Tracing: Trace missing debtors using tracing agencies and systems like ThreeSixty.
* Referrals and Claims: Refer cases to Debt Collectors and review their returns, complete County Court Claims using MCOL when appropriate.
* Write-Offs: Make recommendations and prepare documentation for write-offs.
* Record Keeping: Record all recovery actions on IT systems like Aspien Debt Management, Orchard MRI, and Oracle Fusion Financial System.
* Compliance: Ensure all work complies with SLAs, regulatory, and audit requirements to support service delivery.
Essential Skills and Attributes:
* Debt Recovery/Credit Control Experience: Prior experience in these areas is crucial.
* Fluent English: Proficiency in both written and spoken English.
* IT Skills: Competence in Microsoft Word, Outlook, and Excel.
* Telephony Skills: Proven ability to communicate effectively, especially with vulnerable debtors.
* Self-Management: Confidence and professionalism in all interactions.
* Self-Motivation: Ability to work towards targets by prioritizing and planning.
* Attention to Detail: Producing high-quality and accurate documentation.
* Flexibility and Adaptability: Being able to adjust in a changing environment.
* Team Collaboration: Work well with a team and a willingness to assist team members when needed.