This role as a Receptionist at Avery Healthcare in Stratford-upon-Avon offers the opportunity to provide professional, high-quality customer service as the first point of contact within the home. You will be responsible for a range of administrative duties, contributing to the smooth running of the care home.
Main duties of the job
As a Receptionist at Avery Healthcare, your focus will be on offering professional, high-quality customer service as the first point of contact. You will be responsible for answering the telephone, responding to enquiries, redirecting calls, and maintaining administrative tasks such as databases and general assistance to the General Manager. The role also involves ensuring the reception area is well-presented and coordinating with the Housekeeping team.
About us
Avery Healthcare is one of the UK's largest providers of luxury elderly care homes, with a vision of 'creating meaningful lives together'. They are passionate about offering exceptional care and creating a supportive, inspiring environment where employees feel valued and empowered.
Job responsibilities
Your focus as a receptionist will be to offer professional, high-quality customer service as the first point of contact within the home as well as providing a range of administrative services.
Other responsibilities will include:
* Answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly.
* Completing reception-related administration, maintaining databases, and providing administrative assistance as required by the General Manager.
* Maintaining the general tidiness of the reception area, liaising with Housekeeping to ensure standards are maintained.
About you
To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do.
Our ideal candidate must:
* Have excellent communication skills both verbal and written.
* Be confident in using computers.
* Have a positive, friendly, and welcoming attitude.
* Have previous exposure to problem-solving and client complaints.
Qualifications
To be successful in this role, you should have excellent communication skills, both verbal and written, be confident in using computers, and have a positive, friendly, and welcoming attitude. Previous experience in problem-solving and handling client complaints would be beneficial.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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