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Overview
The Depot Operations Manager will be working alongside the RSOM to deliver an outstanding service to our customers at Wiltshire Farm Foods, Accrington.
You will be responsible for the day-to-day running of the depot, ensuring we hit all of our financial and operational targets and being proactive through exceptional leadership to build plans for any KPIs that are off track.
The office supervisor will directly report to you, and you will provide support to ensure the office team is delivering an exceptional customer experience.
Additionally, you will manage the delivery team to ensure that all health and safety policies and delivery procedures are adhered to.
40 hours per week, working any 5 days in 6.
Salary circa £28,500 per annum + Bonus + Benefits
Responsibilities
Operations
- Ensure Health & Safety, Hygiene and Food Safety procedures & practices are adhered to and followed at all times.
- Ensure adequate, cost-effective resource levels are in place.
- Maintain stock levels to meet our customer demands.
- Work with and support staff on a day-to-day basis to deliver profitability and service standards.
- Ensure all behaviours are in line with apetito's Code of Conduct.
- Maintain excellent operational standards throughout the Contract.
- Adhere to all apetito procedures and deadlines.
- Ensure all company vehicles are maintained as appropriate.
- Be a key link between the teams onsite.
- Deputise for the RSOM in their absence.
- Maintain route optimisation processes included routing.
- Responsible for delivery of retail standards within the depot.
Financials
- Support the RSOM to deliver company and client business objectives.
- Agree contract KPIs, monitor performance against KPIs and drive/manage performance and profitability to ensure achievement.
- Achieve budgeted sales and profitability, influence key P&L drivers and accurately forecast future financial performance.
People
- Demonstrable leadership and coaching/support provided to employees on a day-to-day basis to increase engagement and motivation.
- Recruit, induct, develop, appraise and review contracted employees as appropriate to ensure successful sign-off probationary.
- Develop training structures to ensure growth within the depot.
- Identify and manage training and development needs of staff.
Customer
- Champion and oversee excellent service standards.
- Ensure all processes are communicated and followed by all personnel.
- Promote and instil belief in customer service ensuring customer expectations are met and exceeded.
About you
Essential:
- Demonstrate a high standard of customer care.
- Telephone skills: able to handle calls effectively and professionally.
- Administration experience.
- Proven experience in stock control.
- Proven ability in managing and developing a team.
- Confident in people management activities e.g. recruitment, sickness absence, performance management, and disciplinary procedures.
- Able to understand and translate P&L accounts.
- Experienced in prioritising workload.
- Computer skills: confident users of all Microsoft Office Suite (Intermediate level or above).
- Full driving licence.
Desirable:
- Transport & Logistics background.
- eMeal (Navision) knowledge.
- Contract Catering experience.
- Fleet management experience.
- Level 3 Food Hygiene Certificate.
Company Benefits
* Competitive salary - accredited Living Wage employer
* 33 days holiday per year, including bank holidays (which are considered a normal working day)
* Option to purchase up to 5 additional days holiday per year
* Discretionary annual bonus scheme
* Pension scheme - employer matched contributions up to 4%
* Life assurance scheme worth at least 1x annual salary
* Free turkey or voucher at Christmas
* apetito perks scheme including salary sacrifice options and retail discounts
Our Values
As a family-owned business, we take great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of.
We embrace inclusion, empowering individuals from diverse backgrounds.
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