Customer Services Administrator Belfast City Centre £ Competitive Artemis are working with an established, reputable business in the professional services sector - this organisation are dedication to excellence, integrity, and innovation and have an excellent reputation in the local market. About the Role As a Customer Services Administrator, you will be the first point of contact for clients, providing high-quality support and ensuring smooth administrative processes. Your role will be pivotal in maintaining strong client relationships and supporting the operational efficiency of the business. Key Responsibilities: Serve as the primary contact for client enquiries, providing prompt and professional responses Manage incoming calls, emails, and correspondence, directing them to appropriate departments Maintain accurate client records and databases, ensuring data integrity and confidentiality Support client onboarding processes, including documentation and compliance checks Coordinate meetings, appointments, and schedules for the client services team Assist in managing client feedback and resolving issues to ensure client satisfaction Collaborate with internal teams to streamline administrative workflows and improve service delivery Perform general administrative duties such as filing, scanning, and data entry Experience required: Previous experience in a customer service or administrative role, ideally within the professional services sector Excellent communication and interpersonal skills Strong organisational skills with the ability to prioritise tasks effectively High level of attention to detail and accuracy Proficiency in MS Office (Word, Excel, Outlook, PowerPoint) Ability to work independently and as part of a team Strong problem-solving skills and a proactive approach Minimum of 5 GCSEs (or equivalent) at Grade C or above including English and Maths Whats on Offer? Competitive salary and benefits package Opportunities for career development and progression Supportive and inclusive work environment Comprehensive training programs Hybrid working For further information about this position contact Kelsey at Artemis Human Capital.