Overall purpose of the role The Coordinator will be responsible for making settling in calls to patients that have recently been discharged from hospital to check on their patient experience and interactions with health and care services). Insights captured through settling-in calls will be fed-back to the relevant system partners to support continuous improvement of health and care services. Whilst making the settling in calls to patients the coordinator will make sure that individuals are safe and well at home and their needs are being met, whilst if needs are identified the coordinator will refer and signpost to other statutory or non-statutory services to make sure the individual receives the right level of care and support. The Coordinator will be responsible for liaising with hospital staff and other medical professionals, to receive patient referrals. Thorough records will be required to evaluate and analyse the outcomes of the services, and this will be the responsibility of the Coordinator. Other responsibilities will include assigning incoming referrals to a Service Assistant (or equivalent), monitoring the service delivery, managing the service budget, ensuring service health and safety, evaluating progress, overseeing record-keeping, recruiting, engaging and managing volunteers, attending hospital meetings, and ensuring the team works together seamlessly. What will a day in the life of a Service Coordinator look like? You'll be: Responsible for building strong positive relationships and liaising with hospital staff and other medical professionals in the community, including GP surgeries, to receive patient referrals. Managing a team of staff and volunteers. Evaluating and analysing the outcomes of the services, assigning incoming referrals to support workers. Monitoring the service delivery, ensuring service health and safety, and evaluating progress. To be a successful Service Coordinator, you’ll need: IT literate. Understanding of how to improve service quality for the benefit of users. Full UK driving licence holder and access to vehicle. Willingness to work flexible hours. Ability to deal with queries in a diplomatic, professional and confidential manner. In return for your dedication and expertise, you’ll get: Holidays: 36 days annual leave (including bank holidays) option to buy 5 extra days. Pension scheme: Up to 6% contributory pension. Flexible working: We do our best to accommodate your preferred work style. Learning & Development: Wide range of career opportunities comprehensive learning. Discounts: Access to Blue Light Discount Card and employee benefits platform. Wellbeing Assistance: Access to mental health and wellbeing assistance. Team Working: Champion our mission in a collaborative team. Cycle2Work: Lease a bicycle through the scheme. Season ticket loan: Interest-free loan for commuting expenses. We are proud to participate in the disability confident scheme for roles based in the UK. During the application process, you will be asked if you wish to apply under the scheme. At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination. Together we are the worlds emergency responders