Our brand new Patient Support Centre in St Mellons is recruiting for a Team Leader to work in their Self-Pay team. We are looking for driven, customer focused individuals to join our team on a full time and permanent basis. Previous experience is not essential, however, exceptional customer service skills are a must. The purpose of the Senior Sales Lead is to lead the Private Patient Sales Advisors (Sales Advisors) by providing line management and self-pay pricing support, contributing to the successful delivery of the team’s daily and monthly sales targets. Duties and responsibilities Lead, manage and support the sales advisors to deliver their daily and monthly targets including but not limited to New Consultations, Conversion, Estimate and fixed quotes, admission and revenue targets. Manage the team’s call handling performance, providing training and development support to ensure correct systems are used and processes followed, in order to exceed the monthly KPI’s. Track, evaluate and improve the sales and conversion contribution of all payors within hospitals, delivering a programme of process simplification and standardisation, continuous learning, training and improvement Support Sales Manager to ensure the right people are in place to deliver targets Manage all Self-Pay patient enquiries, both over the telephone and online/email, from initial enquiry through to booking. Liaise with Hospital Departments to address communication or administrative issues Report to the Sales Manager on any escalations or concerns for activity and performance. Who were looking for Proven experience within an administrative and/or customer service environment An accurate approach when working to strict deadlines and a confidence when delivering information to key personnel. Excellent communication skills, both written and verbal. Proficiency in Microsoft Office, particularly Word, Outlook and Excel. Enthusiastic, self-motivated, able to prioritise and work accurately under pressure with sound numerical and analytical ability and attention to detail. Ability to work independently and as part of a team. Good organisational skills Working Hours: Monday - Friday 8am - 19:00, Saturday 8am-16:00. 37.5 hours per week Contract Type: Permanent Benefits We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to: 35 days annual leave inclusive of bank holidays Employer and employee contributory pension with flexible retirement options ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers Free Bupa wellness screening Private medical insurance Life assurance We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness or annual leave. Our Values We are extremely proud of our heritage in private healthcare and of our values as an organisation: Driving clinical excellence Doing the right thing Caring is our passion Keeping it simple Delivering on our promises Succeeding and celebrating together Our people are our difference; its their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. Closing Date: If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible. For us, its more than just treating patients; its about looking after people.