Job summary Open only to applicants from Hampshire & Isle of Wight NHS system, which is limited to Hampshire and Isle of Wight ICB, Southern Health FT, Portsmouth Hospitals University NHS Trust, Isle of Wight NHS Trust, University Hospital Southampton FT, Solent NHS Trust, South Central Ambulance Service or Hampshire Hospitals FT. University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us. Please see below for detailed job description of the role. Main duties of the job We are looking for a customer focussed, friendly and enthusiastic individual, as part of our expanding service. UHS offers fantastic training and development giving you the best possible opportunities to achieve the career you want. Development of our staff is central to the delivery of high quality, safe and effective care. We can offer opportunities to develop within a supportive environment, and our staff survey results reflect our commitment to facilitate your career progression. About us As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. Specific to this role is the suitability for agile working which is a mixture of on-site and remote working. In addition, we are open to discussing flexibility in the hours that you work. Please talk to us at interview about the flexibility you need, and we will explore what's possible for the role and service.UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme. Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted. Date posted 30 October 2024 Pay scheme Agenda for change Band Band 6 Salary Depending on experience £37,338 - £44,962 per annum (pro rata) Contract Permanent Working pattern Full-time, Part-time Reference number 188-AC211024 Job locations Southampton General Hospital Tremona Road Southampton SO16 6YD Job description Job responsibilities Some duties of the role include:1. Communicate and disseminate complex information and issues, including briefings and reports as required. 2. Ensure all standard operating procedures and policies are followed, maintained and updated in line with national and local guidance and best practice. 3. Contribute to the development of key performance indicators for the successful assessment of performance and to improve quality, productivity and efficiency of services, highlighting trends and anomalies as appropriate. 4. Provide guidance and act as a subject matter expert on the Trust Access policy and act as the point of reference for queries relating to patient pathways. What were looking for: We are looking for individuals with excellent communication skills, the ability to work well under pressure, a flexible team player and a desire to provide a first-class service for patients and clinical teams. You must be confident, diplomatic and able to work in a busy environment with a pleasant disposition. You will need to have a flexible approach to a demanding workload and changing priorities. Job description Job responsibilities Some duties of the role include:1. Communicate and disseminate complex information and issues, including briefings and reports as required. 2. Ensure all standard operating procedures and policies are followed, maintained and updated in line with national and local guidance and best practice. 3. Contribute to the development of key performance indicators for the successful assessment of performance and to improve quality, productivity and efficiency of services, highlighting trends and anomalies as appropriate. 4. Provide guidance and act as a subject matter expert on the Trust Access policy and act as the point of reference for queries relating to patient pathways. What were looking for: We are looking for individuals with excellent communication skills, the ability to work well under pressure, a flexible team player and a desire to provide a first-class service for patients and clinical teams. You must be confident, diplomatic and able to work in a busy environment with a pleasant disposition. You will need to have a flexible approach to a demanding workload and changing priorities. Person Specification Qualifications, Knowledge & Experience Essential Educated to degree standard or equivalent level of experience Significant operational and service management experience and knowledge to a post graduate level Experience in developing and implementing service changes Able to demonstrate the use of software to create reports using software such as SQL, BI and QlikView Desirable Knowledge of medical terminology Knowledge of hospital systems and processes ie eCaMIS, eReferral, Apex Demonstrate a sound knowledge of RTT and cancer targets Quality, service improvement and redesign programme or equivalent qualification Experience of developing programmes/systems that monitor and improve efficiency or safety Values & Behaviours Essential Patients First Always Improving Working Together Person Specification Qualifications, Knowledge & Experience Essential Educated to degree standard or equivalent level of experience Significant operational and service management experience and knowledge to a post graduate level Experience in developing and implementing service changes Able to demonstrate the use of software to create reports using software such as SQL, BI and QlikView Desirable Knowledge of medical terminology Knowledge of hospital systems and processes ie eCaMIS, eReferral, Apex Demonstrate a sound knowledge of RTT and cancer targets Quality, service improvement and redesign programme or equivalent qualification Experience of developing programmes/systems that monitor and improve efficiency or safety Values & Behaviours Essential Patients First Always Improving Working Together Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name University Hospital Southampton NHS Trust Address Southampton General Hospital Tremona Road Southampton SO16 6YD Employer's website https://www.uhs.nhs.uk/home.aspx (Opens in a new tab)