Job Title: Service Advisor – Motor Trade
Location: Northampton
Salary: Highly Competitive
Job Type: Full-Time, Permanent
Hours: Monday to Friday 8am to 6pm
Actio Automotive Recruitment are assisting our Northampton based client with their search for a Service Advisor to join their successful team.
About Us: Our client is a main dealer, known for providing excellent customer service and top-quality vehicle solutions.
Role Overview: As a Service Advisor, you will be the face of the business and key point of contact for customers in our service department. You’ll manage customer bookings, provide updates, and liaise between the service technicians and customers to ensure a smooth and professional service experience. This role is perfect for someone with great communication skills, a passion for the automotive industry, the ability to deliver exceptional customer service and a drive to upsell.
Key Responsibilities:
• Customer Liaison: Greet customers, handle service inquiries, and manage bookings, ensuring a warm and professional service experience.
• Work Orders: Prepare job cards, explain service and repair details to customers, and provide accurate cost estimates.
• Communication: Act as the link between customers and the workshop, providing updates on vehicle progress and any additional work required.
• Upselling: Identify and recommend additional products or services that would benefit the customer’s v...