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The Business Director is a key senior member of the ITG client service structure with ultimate accountability for the health and growth of between 4 - 8 accounts. Acting as a leader and mentor to all direct reports (Senior Account Directors, Account Directors and/or Account Managers) the BD should have excellent knowledge and understanding of ITG's service offerings, including brand and creative strategy and concepting, photography, content production, CRM & customer data, digital marketing and print management.
Key Responsibilities:
* Relationships: Build and maintain excellent working relationships with key client stakeholders, leading, developing, mentoring, and nurturing direct reports and their teams.
* Partnership and Customer Service: Manage the team to deliver exceptional customer service, embedding themselves with clients and making ITG an integral part of their business processes.
* Marketing and Branding: Demonstrate understanding and aptitude for marketing and branding requirements, innovation, and insights for blue chip retailers and brands.
* Team management: Ensure all team members have documented appraisals, OKRs, and PDPs, facilitating coaching, mentoring, and training as necessary.
* ITG Services & Software: Understand all ITG products and services to demonstrate their benefits to clients.
* Problem solving and escalation: Be the go-to person for all account team queries/problems and challenges, supporting as required and raising the profile of any potential issues internally.
* Commercial: Work closely with ADs, finance partners, and the commercial team to ensure exemplary budgetary and P&L management, driving and optimizing profitability.
* Management Information: Ensure all management reporting is completed on time and to a high standard (monthly, quarterly, and annually).
* Client acquisition & retention: As the owner of the client relationship, oversee all BAU activity, planning for contract renewals and driving growth within each client.
Requirements
* Combination of marketing and customer service experience on both client and agency sides in senior roles.
* Experience in a senior customer service role for retail or hospitality clients.
* Demonstrable team leadership and management experience.
* Strategy, creative, content production, and print management experience essential.
* Experience of account transition.
* Experience of Martech implementation.
* Pitch experience.
* Strong project management & organizational skills.
* Good problem-solving skills, especially under pressure.
* Highly numerate and commercially aware.
* Strong written, oral, and interpersonal skills.
* Good skills in Excel, Keynote, & PowerPoint.
* Self-motivated, managing often conflicting priorities.
* Management of both internal and external stakeholders.
* Service-led mentality, putting the customer at the heart of everything you do.
* Commerciality to maximize profits for ITG.
* Willing to travel, sometimes at short notice.
Benefits
Work's a treat!
On top of a competitive salary, you can expect a whole load of perks:
* 25 days' holiday + bank holidays.
* Annual Wellbeing Day.
* Pension Scheme.
* Corporate Medical Cash Plan.
* Smart Working Options.
* Employee Assistance Programme.
* Cycle to Work Scheme.
* Monthly Employee Awards.
* Raising money for charity.
* Referral scheme.
* Wellbeing Programme.
* Enhanced Family Friendly Leave.
We Value Diversity
We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment.
What next?
If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.
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