Summary
We are seeking a motivated and enthusiastic Business Administration Apprentice to join our dynamic team. As a Business Administration Apprentice you will play a key role in supporting the daily operations of our office while gaining valuable skills and experience in a professional environment.
Wage
£17,523.39 a year
We offer a range of benefits including shopping discounts and a pension scheme which will be shared at interview stage
Training course
Business administrator (level 3)
Hours
Monday - Friday 8.00am - 4.30pm with an hour for lunch.
40 hours a week
Possible start date
Monday 7 April
Duration
1 year 6 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Your day to day tasks will include:
* Administrative Support: Assist with general administrative tasks including filing, data entry, and managing correspondence.
* Customer Service: Provide excellent customer service by handling inquiries and resolving issues in a timely manner.
* Office Management: Help maintain a well-organized office by managing supplies, scheduling appointments, and coordinating meetings.
* Financial Administration: Assist with basic financial tasks such as invoicing, expense tracking and budget management.
* Project Assistance: Support various projects and initiatives by conducting research, preparing documents, and assisting with project coordination.
* Team Collaboration: Work closely with team members to ensure smooth operations and effective communication within the office.
* Systems Management: Assist with the management and maintenance of office systems and software, document management systems, and other business applications. Build quotes and reports.
* Administrative Duties: Managing quotes, Purchase Orders (PO), expenses and invoices, ordering stationery, workwear and Personal Protective Equipment (PPE).
* Adhere to Company values, policies and procedures including, but not limited, to health and safety.
Where you’ll work
Nova North
11 Bressenden Place
London
SW1E 5BY
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
HEART OF ENGLAND TRAINING LIMITED
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
* As well as guided on the job training specific to our organisation you will study towards your Level 3 Business Administration Apprenticeship programme delivered by Heart of England Training
* A tutor will be assigned to you and you will receive protected study time within the workplace
* You will also get support from our apprenticeship team through mentoring and buddying
* Functional Skills in English and maths if required
Requirements
Desirable qualifications
GCSE or equivalent in:
* English (grade 4-9 (A*-C))
* Maths (grade 2-9 (A* - E ))
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Administrative skills
* Team working
* Initiative
* Self motivated
* Adaptable
* Able to prioritise
* Positive, can-do attitude
* Time management
Other requirements
The apprentice would be expected to travel to various offices in and around Central London and Hove. (Travel expenses are met by the Company)