Location: London, UK (flexible with remote work but must be able to attend in-person events)
Hours: 2x days per week, flexible schedule to align with events (morning & evening availability required)
Up World offers connections and curated learning for ambitious start-up marketers, serious about becoming the best in the industry. It’s where you go to learn how to be a better marketer and the outcome is more impactful start-up work. Our mission is to build marketers who drive exceptional growth and think like leaders of the future.
Launched in March 2024, Big Up Club is our growing, exclusive network for the Marketing Directors within Up World, which focuses on fostering meaningful connections, providing invaluable resources, and organizing inspiring events. We host a mix of virtual and in-person experiences that empower our members to thrive in their roles and careers.
We’re at an exciting stage of growth and are looking for a Community Manager to support the development of our community, build relationships with our members, and ensure the seamless delivery of our London-based events.
The role
What does this job need to do?
* We need an energetic, autonomous, and relationship-driven professional to manage the Big Up Club community. You'll oversee member communications, event planning, and on-the-ground event execution while cultivating relationships with our growing network of members.
* You’ll also play a vital role in gathering insights from members to help shape future offerings and enhance satisfaction.
* This is a flexible, dynamic role that requires a passion for event management, community building, and understanding the needs of senior marketing professionals.
Key Responsibilities:
Community Management:
* Manage member communications, including event updates, weekly emails, and Slack announcements.
* Onboard new members, manage payments, and assist with introductory calls and account setups.
Event Management:
* Plan and coordinate events by liaising with speakers, booking venues, organizing food and drink, and overseeing event setups.
* Host and manage events by ensuring all technical necessities are prepared and facilitating introductions and conclusions at presentation-style events.
Relationship Building:
* Build strong relationships with members, facilitate connections, and seek opportunities to upsell other services.
* Engage with potential influencers or 'networkers' who can add value by hosting or interviewing during fireside chats.
Content Creation:
* Oversee the editing and distribution of event recordings and photographs. Collaborate with the social media team for marketing purposes.
Feedback and Insights:
* Gather feedback and insights from members to improve offerings and relay information to the team.
Support for Up Club IRL Events:
* This role will also need to attend monthly Up Club events in London to host and gather insights.
How will we measure success?
* Event sign-up and attendance rates.
* Membership satisfaction (NPS).
* Feedback and insights gathered from member interactions.
The support system?
* This role will report into Hope (Senior Community & Product Manager)
* And will be a part of the Up World Team which is made up of Lottie (Founder & CEO of Up World, Up Talent and Brand Hackers), and Liv who is Community & Operations Exec for Up Club
Who we’re looking for:
You'll have…
* Strong interpersonal skills with proven experience in relationship building.
* Event organization and management experience, including logistics and on-site execution.
* Experience managing professional or membership-based communities, both online and in-person.
* Familiarity with marketing and the unique needs of marketing professionals.
* Customer service experience.
* Be deeply curious about our members.
* Autonomous - we have a very supportive culture but this role won’t have hand holding.
* Have a passion for start-up marketing and want to be at the heart of the B2C ecosystem.
* Keen to build your own personal brand!
Bonus Skills:
* Content creation skills, including event photography and video content for socials.
Considerations:
* This role requires a flexible schedule and does not adhere to fixed working days, aligning with the varying event schedules, which can be outside typical working hours.
* Proximity to London is essential for attending in-person events.
The perks
The package depends on the individual and whether they are a FTE or contractor. We’ll endeavour to mirror our handbook in full for anyone who joins the business.
£30-35k pro-rata salary, depending on experience
25 days holiday (and bank holidays) plus a bonus day at Christmas & your birthday.
Enhanced Paternity/Maternity leave/pay.
Monthly working from home budget.
Unlimited coaching with MoreHappi.
Our commitment to inclusion:
We want you to feel you belong here and we welcome candidates from all backgrounds. Our organisation is on a continuous journey to achieve an authentic feeling of belonging, with focused inclusion policies and training. We believe it’s not only the right thing to do, but it’s also right for our community - and our industry. If you feel like you belong, you’re more likely to do your best.
Mental health really matters:
Your wellbeing is really important to us. We have an active mental health policy and believe strongly that this stuff matters. We have private weekly wellness check-ins, and have easy actionable steps for taking a mental health sick day. Open communication and conversation about mental health is always welcome and encouraged at Up World - we never shy away from the hard stuff.
About us
We have two fast-growing brands with a shared goal: to transform the way entrepreneurial marketing is done.
Up World supports marketers in their careers
* Our community membership program has over 1200 subscribers and counting.
* Our Up Talent team helps dynamic marketing talent find their dream jobs.
* Our courses teach all the skills you need for your fast-growth marketing role, from marketing best practice to leadership.
Our vision is that for tens of thousands of marketers at all stages in their career our service is so useful that our members simply can’t do their jobs without us. Sure, we’re not saving the world, but we have seen in so many wonderful moments over the last few years how we can make people happier - less lonely, more connected, more inspired and more confident.
Brand Hackers runs outsourced marketing teams for start-ups. We want to define a new standard in start-up marketing, demonstrating how clear prioritisation, energy and emotive story-telling builds brands.
We are a close-knit team of 22 in all corners of the UK (and a few around the world!).
We are really ambitious about our growth but also about the kind of business we want to build too. We are absolutely focused on building a culture that enables us to thrive as individuals, and where work doesn’t feel like work.
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