We have an exciting opportunity for an Employee Relations Partner to join our People Team here at The London Clinic on a 9-MONTH FTC. This role is based at our head office in London (NW1 4LJ) on a hybrid working model, and we are offering a competitive inclusive salary.
Established in 1932, The London Clinic is one of the UK's largest private hospitals, with 8 state-of-the-art facilities, and circa 1350 employees where we are dedicated to providing our patients with expert, individualised treatment and care.
Job Description
You will be experienced in providing a high quality and professional ER service to enable The London Clinic's management teams to be effective People Managers in order to support their teams to go further. The postholder will be required to independently manage a range of complex ER casework. This will be in line with legal and company requirements and will include, but not limited to, performance and absence management, disciplinary, grievance, redundancy, flexible working and family friendly leave requests.
Duties & Responsibilities
* To provide high quality advice and coaching to Line Managers to ensure effective delivery of Performance Management, Disciplinary, Grievance, Absence Management Processes as well as Code of Conduct/Speak Up investigations.
* To independently manage own case load with often high volumes and of varying levels of complexity with a customer focus to ensure that matters are handled efficiently, fairly and consistently.
* Act as Process expert - providing very clear and specific coaching, support and direction to managers. Build capability of new/first time managers.
* Ensure that any cases that require involvement of third parties, e.g. police, safeguarding authorities, professional bodies or that have additional implications for employees are managed in the appropriate manner.
* Design and delivery of training/education workshops - build the capability of experienced managers to reduce reliance on ER function.
* Manage employment tribunal process, liaising with external solicitors, preparing papers and representing the Clinic if required.
* To lead on the development of new people policies and processes, including the review of existing policies and processes to ensure that the Clinic is at the forefront of People/ HR best practice and complies with legislation.
* To support managers and drive compliance with appraisals, statutory and mandatory training and employee engagement.
* To produce and review monthly KPIs for management reporting, e.g. appraisals, statutory/mandatory training, attendance and casework data to identify patterns/ trends of ER that may suggest action is required.
Skills & Experience
* CIPD Level 5 qualified (or equivalent) Demonstrates strong working knowledge of employment policies, and employment legislation.
* Has independently managed own case load in a variety of People issues in high volumes and of varying levels of complexity.
* Demonstrates multi-tasking and experience in handling multiple cases and some project work.
* Experience of working on People change projects.
* Experience of building strong stakeholder relationships.
* Successful experience of coaching, advising and influencing managers.
* Demonstrates experience of providing an exceptional People service.
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