Job summary 15 Hours a week We are seeking to appoint a new Receptionist to join our team. The ideal candidate will be well motivated and enthusiastic and have excellent customer service, communication and problem-solving skills. Previous NHS reception experience would be an advantage as well as knowledge of the SystmOne clinical system. Main Responsibilities Reception of Visitors to Practice. Provide Administrative Support to the Clinical Staff Such duties will include: Presenting a welcoming atmosphere for all incomers to the practice Receiving and directing all visitors to the practice Providing patients with information on opening hours, clinic hours and notice/waiting periods for prescriptions, test results etc. Implementing Practice protocols Taking and relaying message Arranging patients appointments for general clinics Opening and distributing post Scanning and filing electronic documents General filing & shredding Receiving payments for private appointments/procedures Main duties of the job waiting Room Management Ensuring adequate heating and light in waiting room Checking cleanliness before and after surgery sessions Following cleaning protocol for toys Removing dangerous, small or fabric toys Maintaining patient information folder Keeping surgery details up-to-date on information boards/screen Maintaining supply of leaflets Information Management & Technology Using the clinical system Issuing prescriptions Registering patients Data entry Running the appointment system Use of practice programmes Email communication Researching information on the internet Stock Control Maintaining adequate stationery stocks in Reception and in all clinical rooms Dispensing Picking, scanning and labelling drugs for GPs to counter-sign Checking medication dispensed Bagging and distributing dispensed medications Handing out bagged-up medications Ensuring patient makes appropriate exemption declaration on reverse of FP10 and follow Prescription Pricing Authority guidelines for monitoring of these declarations Receiving payments for prescriptions Patient Education Informing patients of changes in presentation of medication Ensuring patients aware of drug interactions, ie oral contraceptives & antibiotics Prescription Management Sorting, counting, checking and endorsing FP10s in line with PPA guidelines Checking endorsement of pack size and specific drug names Checking exemption declarations Compliance adhering to the requirements of the following Relevant Health and Safety legislation CQC requirements About us About us We are a busy GP Practice, located rurally in North Yorkshire. Our Patient list size is of around 1700 patients currently. We have a team of 3 GPs, 3 Nurses, 1HCA and 4 admin. Date posted 25 February 2025 Pay scheme Other Salary £11.44 an hour Contract Permanent Working pattern Part-time, Job share Reference number A2024-25-0001 Job locations Terrington Surgery Church Lane Terrington North Yorkshire yo606ps Job description Job responsibilities Main Responsibilities Reception of Visitors to Practice. Such duties will include: 1. Presenting a welcoming atmosphere for all incomers to the practice 2. Receiving and directing all visitors to the practice 3. Providing patients with information on opening hours, clinic hours and notice/waiting periods for prescriptions, test results etc. Provide Administrative Support to the Clinical Staff Such duties will include: 1. Implementing Practice protocols 2. Taking and relaying messages 3. Arranging patients appointments for general clinics 4. Opening and distributing post 5. Scanning and filing electronic documents 6. General filing & shredding 7. Receiving payments for private appointments/procedures Waiting Room Management Such duties will include: 1. Ensuring adequate heating and light in waiting room 2. Checking cleanliness before and after surgery sessions 3. Following cleaning protocol for toys 4. Removing dangerous, small or fabric toys 5. Removing old magazines & newspapers 6. Maintaining patient information folder 7. Keeping surgery details up-to-date on information boards/screen 8. Maintaining supply of leaflets Information Management & Technology Such duties will include: 1. Using the clinical system 2. Issuing prescriptions 3. Registering patients 4. Data entry 5. Running the appointment system 6. Use of practice programmes 7. Email communication 8. Researching information on the internet Stock Control Such duties will include: 1. Maintaining adequate stationery stocks in Reception and in all clinical rooms Dispensing Such duties will include: 1. Picking, scanning and labelling drugs for GPs to counter-sign 2. Checking medication dispensed 3. Bagging and distributing dispensed medications 4. Handing out bagged-up medications 5. Ensuring patient makes appropriate exemption declaration on reverse of FP10 and follow Prescription Pricing Authority guidelines for monitoring of these declarations 6. Receiving payments for prescriptions Patient Education Such duties will include: 1. Informing patients of changes in presentation of medication 2. Ensuring patients aware of drug interactions, ie oral contraceptives & antibiotics Prescription Management Such duties will include: 1. Sorting, counting, checking and endorsing FP10s in line with PPA guidelines 2. Checking endorsement of pack size and specific drug names 3. Checking exemption declarations Compliance Such duties will include adhering to the requirements of the following 1. Relevant Health and Safety legislation 2. CQC requirements Closing date: Monday 10th March N.B. This job description reflects the current position, and the post holder is expected to view it as a guide rather than an exact description of all duties and responsibilities. It may be subject to variation from time to time. Equal Opportunities The Centre operates an equal opportunities policy and expects staff to have a commitment to equal opportunities policies in relation to employment and service delivery. Job description Job responsibilities Main Responsibilities Reception of Visitors to Practice. Such duties will include: 1. Presenting a welcoming atmosphere for all incomers to the practice 2. Receiving and directing all visitors to the practice 3. Providing patients with information on opening hours, clinic hours and notice/waiting periods for prescriptions, test results etc. Provide Administrative Support to the Clinical Staff Such duties will include: 1. Implementing Practice protocols 2. Taking and relaying messages 3. Arranging patients appointments for general clinics 4. Opening and distributing post 5. Scanning and filing electronic documents 6. General filing & shredding 7. Receiving payments for private appointments/procedures Waiting Room Management Such duties will include: 1. Ensuring adequate heating and light in waiting room 2. Checking cleanliness before and after surgery sessions 3. Following cleaning protocol for toys 4. Removing dangerous, small or fabric toys 5. Removing old magazines & newspapers 6. Maintaining patient information folder 7. Keeping surgery details up-to-date on information boards/screen 8. Maintaining supply of leaflets Information Management & Technology Such duties will include: 1. Using the clinical system 2. Issuing prescriptions 3. Registering patients 4. Data entry 5. Running the appointment system 6. Use of practice programmes 7. Email communication 8. Researching information on the internet Stock Control Such duties will include: 1. Maintaining adequate stationery stocks in Reception and in all clinical rooms Dispensing Such duties will include: 1. Picking, scanning and labelling drugs for GPs to counter-sign 2. Checking medication dispensed 3. Bagging and distributing dispensed medications 4. Handing out bagged-up medications 5. Ensuring patient makes appropriate exemption declaration on reverse of FP10 and follow Prescription Pricing Authority guidelines for monitoring of these declarations 6. Receiving payments for prescriptions Patient Education Such duties will include: 1. Informing patients of changes in presentation of medication 2. Ensuring patients aware of drug interactions, ie oral contraceptives & antibiotics Prescription Management Such duties will include: 1. Sorting, counting, checking and endorsing FP10s in line with PPA guidelines 2. Checking endorsement of pack size and specific drug names 3. Checking exemption declarations Compliance Such duties will include adhering to the requirements of the following 1. Relevant Health and Safety legislation 2. CQC requirements Closing date: Monday 10th March N.B. This job description reflects the current position, and the post holder is expected to view it as a guide rather than an exact description of all duties and responsibilities. It may be subject to variation from time to time. Equal Opportunities The Centre operates an equal opportunities policy and expects staff to have a commitment to equal opportunities policies in relation to employment and service delivery. Person Specification Experience Essential Essential Experience of working with the general public Experience of reception work Desirable Desirable Experience of working within General Practice Knowledge of SystmOne clinical system Skills Essential Excellent communication skills (Written and Oral) IT skills Clear, polite telephone manner Time Management and the ability to work to deadlines Problem solving skills Interpersonal skills Smart, polite and confident Planning and organising Performing under pressure Adaptability Using initiative Team working Self motivated Flexibility Confidentiality Qualifications Essential Qualifications Essential Good standard of general education Desirable Desirable GCSE Mathematics C or above GCSE English C or above Person Specification Experience Essential Essential Experience of working with the general public Experience of reception work Desirable Desirable Experience of working within General Practice Knowledge of SystmOne clinical system Skills Essential Excellent communication skills (Written and Oral) IT skills Clear, polite telephone manner Time Management and the ability to work to deadlines Problem solving skills Interpersonal skills Smart, polite and confident Planning and organising Performing under pressure Adaptability Using initiative Team working Self motivated Flexibility Confidentiality Qualifications Essential Qualifications Essential Good standard of general education Desirable Desirable GCSE Mathematics C or above GCSE English C or above Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Helmsley Medical Centre Address Terrington Surgery Church Lane Terrington North Yorkshire yo606ps Employer's website https://www.helmsleymedicalcentre.co.uk/ (Opens in a new tab)