If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.
Technology teams in the UK work closely with our global businesses to help design and build digital services that allow our millions of customers around the world, to bank quickly, simply and securely. They also run and manage our IT infrastructure, data centres and core banking systems that power the world’s leading international bank. Our multi-disciplined teams include DevOps Engineers, IT Architects, Front and Back End Developers, Infrastructure specialists, Cyber experts, as well as Project and Programme managers.
As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.
Responsibilities
In this role, you will:
* Servicing requests from internal HSBC customers for:
* New data onboarding (UF, HEC, DB Connect, Heavy Forwarder) or update of existing data sources and New or updated apps in Splunk to support internal customer requirements, including dashboard design work.
* Managing the engagement with internal HSBC customers from request initiation through to delivery or closure of the request.
* Owning the design, build and implementation of internal customer requests with consideration for testing and implementation planning to deliver work successfully every time.
* Creating and maintaining documentation on changes to the Splunk and support for the Splunk platform and the internal users of the platform based on prioritisation.
* Reporting on and adhering to levels of quality and compliance for the delivery of work and the operation of the Splunk system.
* Identifying opportunities for process or product improvement.
* Analysis of the Splunk environment identify areas of poor or mis-use of the Splunk service.
To be successful in this role, you should meet the following requirements:
* Ideally hold an active Splunk Core Certification
* Strong Splunk experience including Splunk Enterprise IT Service Intelligence (ITSI) and Observability principles
* High Level of overall industry experience as a technology practitioner (in IT Operations).
* Experience in requirements gathering around the Splunk tool, documenting requirements, requirement analysis, product testing, etc.
* Capability of communicating good written and verbal skills across senior stakeholders up to Exec Level translating technical glossary
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:
Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500