Customer Service Coordinator
£22,542.00 to £23,678.00 per annum
YO42 Area
Monday to Friday 8.30 - 17.00
Driving licence required due to rural location
The Company is highly respected for its honesty, integrity and professionalism, these Company Values and those of our employees; are reflected in how we interact with all our Stakeholders. We are hard-working, customer focused and embrace a culture of innovation and change; these factors contribute to our continued success.
ROLE SUMMARY
To operate as part of a small team, delivering industry-leading sales and customer service support to new and existing customers. To take responsibility for nominated customer groups, process orders and amendments, take inbound telephone and email queries, and assist in pro-active outbound activity when required.
This role requires an organised individual with a good eye for detail, who can balance the demands of order processing and dealing with customer issues effectively and professionally.
KEY TASKS & RESPONSIBILITIES
On a daily basis, deliver industry leading levels of sales and customer service support for our customer base.
Taking inbound calls from nominated customer groups.
Making outbound calls to arrange deliveries, along with other pro-active outbound exercises as and when required.
Taking orders and subsequent amendments by telephone, fax, EDI or email and process them through the SOP system. Accuracy in this area is vital.
Liaising clos...