Follow departmental guidelines and pathways for blood monitoring of patients on immunosuppression treatment. Communicate with patients and external health care providers to update treatment plans and ensure appropriate blood monitoring is taking place. Have sufficient understanding of the department and monitoring processes to understand how to respond to and provide information of a non-clinical nature to patients and healthcare providers, exercise judgement when deciding to escalate queries and responses and/or to be able to redirect as necessary to the correct part of the organisation. Ensure monitoring systems and pathways are kept up to date, identify changes to care in clinical documentation and enter/update data as required. Maintenance of accessible and accurate electronic data storage for the department. Generate reports from monitoring system to support departmental processes, drug changes and research studies. Use template letters to provide patients with blood results and blood phase requirements as instructed by clinical/medical team. Answer patient calls, take messages, redirect and answer queries as appropriate. Download patient calls and emails from the patient advice and information line, upload, redirect and respond to admin queries. Support admin duties across the department. Have sufficient understanding of Biologic and Daycase pathways to provide support and cover if required. Support and implement monitoring changes. Other Maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities and encourage and support staff development and training. Always keep requirements in mind and seek out to improve, including achieving customer service performance targets. Adhere to Trust policies and procedures. Respect the confidentiality of all matters that they may learn relating to their employment and other members of staff. All staff are expected to respect the requirements of the Data Protection Act 1998. This job description does not purport to cover all aspects of the job holders duties but is intended to be indicative of the main areas of responsibility.