Customer Service Advisor - 12 month fixed term contract
Our clients based close to Fareham have an exciting opportunity for a Customer Service Advisor to join their growing team on a 12-month fixed term contract.
You will act as a brand ambassador for our clients and deliver effective customer service, ensuring that all customer questions are answered quickly and efficiently.
Responsibilities:
* Administer all aspects of the order process management flow
* Communicate with customers concerning quotations, sales orders, deliveries, invoicing, warranty and all other after sales requirements
* Enter inter-company purchase and sales orders/credits on to SAP.
* Respond to all phone enquiries
* Monitor and manage queries to ensure they are resolved in a timely manner, escalating to the Customer Service Manager as appropriate
* Work with the internal and external sales team and other key company stakeholders to foster positive customer service behaviours and increase collaboration to maintain and improve customer service levels
* Liaise with business teams to keep customers informed about progress
* Work within agreed management processes and comply to quality standards, proactively identifying any opportunities for process improvements
* Organise transport concerning deliverables
* Contribute to reporting using the sales order report that enables information to be communicated to customers
* Raise picklists so spares a...