Customer Service Advisor - 12 month fixed term contract
Our clients based close to Fareham have an exciting opportunity for a Customer Service Advisor to join their growing team on a 12-month fixed term contract.
You will act as a brand ambassador for our clients and deliver effective customer service, ensuring that all customer questions are answered quickly and efficiently.
Responsibilities:
1. Administer all aspects of the order process management flow.
2. Communicate with customers concerning quotations, sales orders, deliveries, invoicing, warranty and all other after sales requirements.
3. Enter inter-company purchase and sales orders/credits on to SAP.
4. Respond to all phone enquiries.
5. Monitor and manage queries to ensure they are resolved in a timely manner, escalating to the Customer Service Manager as appropriate.
6. Work with the internal and external sales team and other key company stakeholders to foster positive customer service behaviours and increase collaboration to maintain and improve customer service levels.
7. Liaise with business teams to keep customers informed about progress.
8. Work within agreed management processes and comply to quality standards, proactively identifying any opportunities for process improvements.
9. Organise transport concerning deliverables.
10. Contribute to reporting using the sales order report that enables information to be communicated to customers.
11. Raise picklists so spares and units are distributed to meet customer delivery dates. Liaise with the specified company to arrange deliveries to customers.
12. Advise Customer Service Manager of any trends identified through the assessment of inbound queries.
13. Undertake additional tasks as required by the Customer Service Manager.
Skills & Experience Required:
1. Good communication skills.
2. Familiar with a CRM system - SAP would be desired.
3. Experience in a front-line customer services environment with a passion for customer service.
Working Hours: Monday - Friday 08:30am - 4:30pm, Friday 08:00am - 1:30pm.
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