As part of the Research and Customer Experience Industrial Placement, you'll develop the knowledge, skills and behaviours to inform your career choices and contribute to the development and improvement of Nationwide's processes, products and services in your department. Over the course of 12 months, you will work alongside experienced researchers in our Mortgages & Financial Wellbeing function and support of ongoing maturation of the discipline. In this role you will support our operational research capability by engaging internally and with third parties to organise qualitative and quantitative research activity. You will also be involved in the execution of research projects with our customers, landlords, and mortgage brokers. We'll need you to build rewarding relationships across the organisation and externally to understand customer needs, resolve problems and support the delivery of the Society blueprint. You'll also attend development workshops and complete a project with other Industrial Placements aligned to our Social Impact strategy. Our Industrial Placements provide a direct pathway to our graduate development programmes post-University. Our Mortgages and Financial Wellbeing function has approximately 3,000 colleagues working towards our mission to provide the best mortgage service in the UK. When joining the Research and Customer Experience Industrial Placement, you'll work within our Service & Operational Excellence team that brings together experts in customer research, service design, process improvement and insight. You will also work closely with colleagues across our Business Services teams who help with Channel Performance, Governance, Risk & Controls, Planning & Engagement, Customer Journey management and Change Delivery & Readiness. Location At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, based at our Bournemouth office. You can also find out more about our approach to hybrid working here. If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can. What you'll be doing On the Research and Customer Experience Industrial Placement, you'll develop over a 12-month period gaining the knowledge, skills and network our Mortgages & Financial Wellbeing function requires and provide you with experiences to inform your future career choices. No two weeks will ever look the same in this role, but those on the Industrial Placement journey can expect to collaborate with our wider team in the definition of clear research objectives and shaping the most suitable approach to delivery against a brief. You will also engage with third parties to plan and organise research, support the execution of qualitative research and quantitative research projects, conduct desk research, and work collaboratively to analyse and synthesise findings into actionable insights and recommendations for the wider business to take forward. You will support insight delivery into many areas of the business, ensuring we tell our customers' stories in a compelling way for different stakeholder groups. You will also take an important role in the upkeep and maintenance of our Insights Library by regularly conducting market sweeps, submitting new research into the library, and ensuring it is tagged correctly for the wider business to use. The Programme will enable development of core change management skills such as estimating, planning and stakeholder management. You'll gain access to a bespoke 12-month project aligned to our Social Impact strategy to develop core business skills, providing opportunities to learn new skills and apply them in a different context to your day job. You'll build a community and work alongside a range of diverse like-minded Industrial Placements from across the organisation. About you Dare more. Develop more. Deliver more. • Bold in living our Customer First behaviours, you are innovative and have a growth mindset • Development is something you expect and embrace • You push for high performance - from yourself and those around you • You have a high standard of numerical, written, and verbal communication skills • You'll have the ability to analyse and problem solve to identify challenges and propose solutions • Through research and experience, you'll have commercial awareness of Nationwide Building Society and the Financial Services industry Entry requirements: The 12-month placement runs from Sept 2025 - Sept 2026 You must be studying toward an undergraduate degree in any discipline. Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these. • Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It's also about being clear, precise, and using language that we and, importantly, our customers and members can understand. • Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members. • Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome. The extras you'll get There are all sorts of employee benefits available at Nationwide, including: • A real job - you'll be contributing to the organisation while you learn • A personal pension - if you put in 7% of your salary, we'll top up by a further 16% • Up to 2 days of paid volunteering a year • Life assurance worth 8x your salary • A great selection of additional benefits through our salary sacrifice scheme • Wellhub - Access to a range of free and paid options for health and wellness • Access to an annual performance related bonus • Access to training to help you develop and progress your career • 25 days holiday What makes us different At Nationwide, we're making banking fairer, more rewarding and for the good of society. Unlike the banks we are owned by our members, not shareholders. That's anyone who banks, saves or has a mortgage with us. Which means we can always focus on what's best for them. It's our fundamental difference. You'll feel that difference when you join our Early Careers programmes. When you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about customers, you're one of us. An advocate for positive change. What to do next If this role is for you, please click the 'Apply Now' button. You'll need to attach your up-to-date CV and answer a few quick questions for us. We'll send you our online assessments to complete and there will also be a short video interview to find out more about you. If you are successful, you'll then be invited to attend one of our assessment centres which run from March 2025. More details on the Research & Customer Experience Industrial Placement can be here For more information on our application process and useful hints and tips, please visit: Application hints and tips. | Nationwide Careers If you have any further questions, please contact us at Early.Careersnationwide.co.uk