Location: Snaresbrook Crown Court or Snaresbrook Annex
Salary: £25,126 per annum
Working as a Prisoner Custody Officer (PCO) in Prisoner Escort Custody Services (PECS) is more than just a job; it’s the chance to be a part of something great, to join a work family where you are valued, and you can make a difference every day. In addition to a rewarding career, we also offer:
* Base Salary of £25,126 (35hrs pw).
* Continuous training & development opportunities with annual salary increments (year 2 - £25,736 / year 3 - £26,302 / year 4 - £26,952).
* Pension (matched up to 6%), life insurance; 20 days annual leave (rising to 25 after 7 years’ service) plus Bank Holidays.
* Benefits supporting health and wellbeing such as Employee Assistance Programme, MIND, Simply Health Care, and Dental Plans.
* Access to discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, and more.
* A supportive team & culture focused on making a positive difference and passionate about diversity and inclusion.
We operate 24/6, covering various early and late shifts, 35hrs pw. Flexibility is key due to the nature of the role, with a range of different working arrangements & additional hours. There will be days when your finishing time could be unpredictable; however, we operate a rota basis (provided 12 weeks in advance) allowing you meaningful time off.
We are open to considering part-time positions for day shifts only, but full-time attendance is required during the initial training period of 5 1/2 weeks.
About the Role:
As a PCO at our court, you’ll work as part of a team to provide safe and secure escorting and custody services to detainees, focusing on their physical and mental wellbeing. Key duties include:
* Escorting defendants to and from courtrooms, cells, and other areas, including accompanying them to the toilet for security.
* Monitoring and supervising detainees during court sessions to ensure security.
* Maintaining discretion and confidentiality regarding sensitive information discussed during court proceedings.
* Ensuring detainees have access to food and drink throughout the day.
* Monitoring the mental and physical health of detainees, providing support and reporting concerns.
* Ensuring the safety and security of the court environment, responding to incidents or emergencies.
* Completing necessary paperwork and data entry accurately.
* Working closely with other court staff, law enforcement, and legal professionals.
What you need to do the job!
Our current PCOs come with various work & life experiences; what matters is your commitment to making a difference. You will learn the rest during your 5 1/2-week training course.
Ideally, you’ll have a current valid driver's license, be reasonably fit, and possess good written and verbal communication skills. This role requires a high level of responsibility, vigilance, and the ability to handle challenging situations professionally. A particular interest in criminology or psychology is beneficial.
Online Assessment (sent via email upon application) -> Briefing call to assess eligibility -> Competency-based virtual interview -> Short role-play and written exercise.
Additional Information:
All roles are exempt from the Rehabilitation of Offenders Act 1974, and offers are subject to Ministry of Justice Enhanced Level 2 checks and satisfactory employment references.
#PECS
About Serco
At Serco, we deliver essential public services across various sectors. We are committed to improving public services for the benefit of everyone.
By joining Serco, you will have access to our Global Employee Networks focused on diversity and inclusion.
Apply
Please click on the apply button to complete your application. Apply promptly to avoid disappointment.
At Serco, we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge. Please contact our recruitment team directly to discuss.
#J-18808-Ljbffr