Are you experienced in customer service or administration, looking for your next opportunity to increase your skill set and knowledge base. We have a fantastic opportunity to join our dynamic team as a Customer Service Administrator. Based at our National Distribution Centre you will play a pivotal role in providing exceptional customer service, handling inbound calls, answering queries, and ensuring accurate record-keeping. Ensuring that Arco’s customer service levels and trading integrity are maintained through all customer interactions. Key Responsibilities include: Professionally managing inbound calls from customers, promptly addressing their inquiries and concerns in a courteous and helpful manner. Accurately identifying and resolving customer queries, utilizing available resources and knowledge to provide timely and effective solutions. Maintaining accurate and up-to-date customer records, ensuring data integrity and compliance with relevant regulations. Collaborating effectively with colleagues across different departments to identify and resolve customer issues, fostering a positive and supportive team environment. Delivering exceptional customer service that exceeds customer expectations and contributes to the achievement of agreed targets and KPIs. Consistently upholding Arco's behavioral standards, demonstrating professionalism, empathy, and a commitment to delivering exceptional customer experiences. Actively seeking opportunities to add value to the customer service process, suggesting improvements and contributing to continuous process enhancement. On top of working for the UK’s leading health and safety expert, you’ll also receive: A competitive starting salary of £23,400 plus up to 10% annual bonus 32 days holiday inclusive of bank holidays, plus the option to purchase up to 5 more days 2 fully paid Community Volunteering days every year An excellent pension and Life Assurance scheme A huge range of high street retailer discounts to help with cost of living via MyArco Perks Free, 24-hour access to our Employee Assistance Programme Access to our Learning Management System, to support your personal and career development Long-term service awards – we’re proud to have employees who have worked for us for 40 years The ideal Customer Service Administrator will be/have: Excellent verbal and written communication skills Strong problem solving and analytical abilities Ability to multitask and prioritise effectively Customer focused mindset with a passion for delivering exceptional customer service Proficiency in using customer relationship management (CRM) systems and other relevant software Previous experience in a customer service role is preferred Strong organisational and administration skills are essential About Us With a 140-year legacy, Arco are recognised as the UK's leading safety experts. As the only integrated safety products and services business, our size, scale and reputation in the sector are why we have such an impressive portfolio of accounts and customers. We're the expert safety partner with a unique mix of specialist expertise and practical real-life industry knowledge. We are now on a transformation journey to become more profitable and sustainable, with investment into our growing business to help achieve this. This is an exciting and demanding time for the business. There is opportunity to shape and challenge the transformation journey and future growth, while balance the pressure to deliver sales growth and financial targets that are necessary to support the future growth. Our behaviours; Care, Collaborate, Perform and Deliver, are embedded within our culture, to drive performance and ensure we succeed together and are rewarded for that shared success. Because It’s on us. To deliver. Together. Diversity and Inclusion at Arco means understanding everyone's views and giving colleagues a sense of belonging. We respect and value individuals for their unique skills, experiences and ideas; to ensure we can be at our best. By creating a supportive and inclusive environment we will be an organisation able to drive our strategic goals, attracting and developing great people to be a more profitable and sustainable business for generations to come. Be Safe, Be Yourself, Be Your Best.