The Opportunity
This is an excellent opportunity to work with a successful Audio Visual distributor in the South West as their Technical Support person.
Working within their team offering technical support to a customer network of Audio Visual Integrators and Custom Installers.
Products categories include:
Control systems
Lighting
Audio/video switching and networking.
Key responsibilities and accountabilities:
Technical Support:
Take in-coming support calls from customers
Give technical advice and resolve issues
Screen share with customers where necessary
Ensure you give the best possible support service
Training:
Deliver technical training courses
Admin/SAP:
Service calls
o Enter service calls on SAP
o Keep SAP service records updated
o Facilitate advance replacement
o Check stock
o Gain authorisation
o Send advance replacement unit
o Liaise with Vendor for replacement
o Ensure faulty unit is returned
o Keep returns records up to date
Communication:
Vendor
o Liaise re RMAs
o International shipping
o Use Vendor technical support when cannot resolve an issue internally
o Dealer portal
Technical Marketing:
Exhibitions
o Attend and assist on stand
Demonstration Facilities
o Ensure latest products are installed in all demo facilities
o Keep all demonstration facilities fully functional
o Make recommendations of complimentary equipment for demonstration facilities...