Front of House Service Administrator Location : RPM Technik – Independent Porsche Specialists, Hertfordshire Salary : Competitive, based on experience Are you passionate about delivering exceptional customer service? Do you want to be part of a leading independent Porsche specialist? At RPM Technik, we pride ourselves on offering world-class service and expertise, and we’re looking for a friendly and professional individual to join our team as Front of House Service Administrator. About the Role: As the first point of contact for our valued clients, you’ll play a key role in ensuring every customer interaction is seamless and memorable. From welcoming visitors to managing bookings, your responsibilities will include: • Greeting clients and visitors in a warm and professional manner • Handling incoming calls and emails, providing prompt and accurate responses • Managing service bookings and coordinating workshop schedules as directed by the Aftersales manager • Managing third-party suppliers, such as MOT bookings • Updating clients on progress on any jobs being undertaken by the workshop • Administration of the track day members club • Supporting management team with event administration as required • Supporting the wider team with administrative tasks • Maintaining a tidy and welcoming reception area • Providing clients with refreshments • Working hours Monday to Friday 08.30 to 17.30. Every other Saturday 09.00-13.00 About You: We’re looking for someone who is: • Punctual and an exceptionally organised worker • Customer-focused with excellent communication skills • Able to multitask in a fast-paced environment and be able to work under pressure • Manage tasks independently and see them through to completion • Proficient in Microsoft Office and general IT systems • Has strong literacy and numeracy skills • Is interested in cars or the automotive world (knowledge of Porsche would be a bonus) What We Offer: • A competitive salary • Company pension scheme • Medicash Health Plan • A friendly and supportive work environment • Opportunities for personal and professional growth • The chance to work with a passionate team of Porsche specialists At RPM Technik, we have a ‘no excuses’ attitude to business and offer a friendly, welcoming, professional working environment where excellence is the standard. How to Apply: • Send your CV and a short cover letter to samantharpmtechnik.co.uk