German Speaking Customer Support Advisor
Join to apply for the German Speaking Customer Support Advisor role at Virtual Bridges.
Job Title: German-Speaking Customer Support Advisor
Salary: From £25,000
Working Days/Hours: Monday - Friday, 8:00 AM - 4:30 PM
Location: Hybrid (After Training)
Role Overview:
As a German-Speaking Customer Support Advisor, you will be at the forefront of delivering exceptional customer service. You will be part of a friendly, dynamic team, responsible for addressing customer inquiries, resolving issues efficiently, and ensuring high service standards. Your key focus will be meeting departmental KPIs while maintaining a customer-first approach at all times.
Key Responsibilities:
* Deliver Outstanding Customer Service: Ensure customers receive a seamless and positive experience by prioritising their needs.
* Accurate Data Entry: Log customer inquiries, issues, and faults into company systems, ensuring swift and effective resolutions.
* Provide Expert Support: Offer first-line support and detailed product guidance via phone, email, and social media platforms.
* Manage Expectations: Communicate professionally and empathetically, effectively managing customer expectations throughout.
* Meet KPIs: Consistently meet and exceed departmental KPIs to maintain excellent service levels.
* Stay Up-to-Date: Regularly engage with training to stay informed on product updates, process changes, and industry regulations.
* Continuous Improvement: Proactively suggest improvements to customer service processes to enhance overall efficiency and satisfaction.
* Collaborate Across Teams: Work closely with internal teams to ensure customers receive the best possible support.
Requirements:
* Experience: A minimum of 12 months of experience in a customer service or contact centre environment.
* Languages: Strong verbal and written communication skills in both German and English.
* Tech-Savvy: Proficient in computer systems and comfortable with learning new software quickly.
General Responsibilities:
* Adhere to company policies, procedures, and service standards.
* Strive to meet and exceed performance targets and KPIs.
* Carry out any additional duties as required by the Customer Support Manager.
If you're a customer-focused professional fluent in German and looking for your next challenge, we'd love to hear from you! Apply now and take the next step in your career with us.
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