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Find your next move at JLL and build a fulfilling career.
At JLL, we value what makes you unique, and we're committed to giving you the opportunity, knowledge, and tools to own your success. Explore opportunities to advance your career from within, whether you're looking to move up, broaden your experience, or deepen your expertise.
We are recruiting a Community Manager to join our team at Multistory in Birmingham. The individual will be the driving force in the creation and delivery of a new, bespoke community and customer experience & engagement programme for the occupiers and local stakeholders. They will have a background in or passion for creating exceptional workplace experiences.
This is an exciting and unique opportunity to work with a key player in the UK commercial property market, at the heart of Birmingham's vibrant business district, as part of the strategically important office sector.
Objective of Role
The purpose of the Community Manager (CM) is to play a key role in the creation and delivery of a new, bespoke community and customer experience & engagement programme for the occupiers and local stakeholders at Multistory Birmingham. The aim is to achieve greater occupier satisfaction and establish Multistory as the top innovative workplace destination in Birmingham. The role will manage and promote exceptional amenity and wellness initiatives for the building's occupiers. The role will also include involvement in daily operational matters within the building, which will further support improved occupier satisfaction.
Main Duties and Responsibilities
1. Working with the Property Manager and Railpen Asset Manager, act as the lead contact and co-ordinator for communication and events.
2. Establish good working relations with Occupiers and encourage their interest in Multistory.
3. Keep Occupiers informed on building update matters.
4. Create and oversee an engaging and vibrant community/placemaking strategy.
5. Support occupier customer feedback programmes and surveys.
6. Assist with implementing the use of technology to manage efficiencies.
7. Provide regular reports for the client on key aspects such as occupier engagement.
8. Effectively manage the occupier events and communications budget.
9. Support JLL and client initiatives and projects at site level.
10. Maintain confidentiality of all appropriate communications and documentation.
11. Manage the internal and external booking of common areas.
Knowledge, Skills and Experience
1. Strong interpersonal skills.
2. Strong verbal and written communication skills.
3. Exceptional organisational and multi-tasking skills.
4. Intermediate to Advanced Microsoft Office skills.
5. CRM experience.
6. Interest in innovative workplace solutions and hospitality-inspired office environments.
7. Ability to build relationships and a strong network.
8. Knowledge of local Birmingham stakeholders.
9. Workplace app experience would be advantageous.
10. Understanding of well-being programmes.
11. Experience of small to medium-scale event and budget management.
12. A passion for customer experience.
13. Project management experience.
14. Innovative thinking.
15. Experience in space utilisation and revenue generation from common areas.
16. Understanding of pricing strategies and market trends for commercial spaces.
17. Ability to negotiate and manage contracts for space rentals.
If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!
About JLL
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers, and investors achieve their business ambitions.
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