Claims Support Advisor (January 2025 start date)
Lakeside North Harbour (Portsmouth)
£25,000 per annum
Full training provided
To apply to this Customer Service Advisor vacancy, you must live and be eligible to work in the United Kingdom.
We are currently recruiting for Claims Support Advisor to join our Travel Claims team. You will be responsible for accurately assessing claims in line with policy terms and conditions and ensuring that valid claims are paid quickly, without unnecessary delay.
To do this, you’ll be naturally empathetic, enjoy speaking to people on the telephone, have a good eye for detail, and enjoy multi-tasking. Full training will be provided, and we offer fantastic opportunities for career progression.
Why you should join Charles Taylor:
* Comprehensive Training and embedding: Our training programme will cover everything you need to know to succeed, from technical skills to company policies and procedures.
* Supportive Environment: You'll be surrounded by a supportive team ready to guide and mentor you every step of the way.
* Opportunity for Growth: We're committed to helping you reach your full potential. As you demonstrate your abilities, there will be opportunities for advancement within the company.
* Company Culture: We're not just colleagues, we're a family. Our company culture is one of respect, positivity, and recognition.
Duties and responsibilities of the Claims Support Advisor:
* Providing an empathetic approach for all our customers by putting yourself in their shoes and understanding their needs
* Resolving disputes with customers, referring to your colleagues for advice if needed
* Accurately record the information
Experience and knowledge of the Claims Support Advisor:
* Naturally empathetic to a variety of customer needs
* Effective at conversation management ensuring a personalised journey for each customer
* High levels of resilience to ensure work is effective and efficient even in times of pressure
* Focused on the task at hand with attention to detail for accurate claim assessment
* Proactive in their approach to all aspects of their work
* First class verbal and written communication skills
* Great team player with the ability to contribute positively and supports others in times of surge
* High levels of organisation of both time and workload
* Proficient computer skills are essential for this role
Salary and Benefits of the Claims Support Advisor:
* £25,000 per annum
* Fantastic opportunities for learning, development, and career progression.
* Free Health Cash Plan worth £1700 per annum
* Additional pay for foreign language speakers (starting from £948 for one language up to £2,342 for 4 languages)
* Generous high-street rewards scheme for family and friends
* Free travel insurance (subject to qualifying criteria)
* Discounts on home and motor insurance
* Comprehensive training and embedding period
Equal Opportunity Employer
Here at Charles Taylor, we are proud to be an Inclusive Employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex, or sexual orientation.
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