Working 5 days on, 3 days off
Monday - Saturday working between 07:00-18:00 on a rotary basis
(2 shift patterns: 07:00-15:30/ 09:30-18:00) Sunday & Bank Holidays working
09:00-16:00
Purpose:
As a Service Delivery Coordinator, you will play a vital role in managing customer service operations for a diverse range of current clients as well as supporting a new big client into Banbury. You will be the primary point of contact for our customers, handling a variety of tasks including issue resolution, collection arrangements, credit processing, case management, SLA & KPI management and managing claims for lost packages. This position requires a strong focus on customer service, excellent communication skills, and the ability to coordinate across multiple departments and systems to ensure timely resolution of customer queries and challenges.
Main Duties & Responsibilities:
- CRM Management: Use our CRM management system to log, track, and update customer inquiries, ensuring all data is accurately recorded and managed for effective resolution.
- Customer Communication: Manage customer interactions via phone and email, ensuring clear, professional communication and maintaining positive customer relationships.
- Arranging Collections and Raising Credits: Coordinate collections for returns or damaged goods and raise credits as needed to resolve customer concerns regarding invoicing or deliveries.
- Handling Lost Packages: Conduct investigations for lost packages in collaborati...