Job Title: EUC Support / Junior PMO (6-Month Contract, Potential for Permanent)
Location: Portsmouth/Southampton area
Job Description:
We are looking for a highly organized, self-motivated individual to join our clients team. This role is designed for someone who has a solid understanding of IT and is keen to develop further in a more technical, project-focused environment. You will play a vital role in supporting the EUC (End User Computing) team.
Key Responsibilities:
* Incident & Ticket Management: Handle and manage incoming tickets through the ticketing system, ensuring timely resolution or escalation.
* Administrative Support: Provide strong admin support to senior team members, including organizing schedules, tracking incidents, and managing project-related tasks.
* Task Management: Proactively move tasks forward by tracking progress and ensuring deadlines are met.
* Team Communication: Act as a key point of contact for both internal and external stakeholders, ensuring smooth communication and collaboration across teams.
* Support Function: Assist in day-to-day operations for end users, including technical support and basic troubleshooting, in a fast-paced, customer-focused environment.
Key Requirements:
* Experience: Previous experience in a support function (IT helpdesk, service desk, or administration roles) is preferred. A solid understanding of computer systems is essential.
* Technical Capabilities: Strong general IT knowledge with the ability to understand technical issues and engage with teams effectively. Familiarity with ticketing systems and incident management is a must.
* Organization: Extremely well-organized with the ability to juggle multiple tasks at once, ensuring nothing is left behind.
* Communication Skills: Excellent verbal and written communication skills for liaising with users and team members.
* Attention to Detail: Able to ensure that tickets, tasks, and incidents are properly tracked and pushed forward to resolution.
* Proactive: A self-starter with the ability to manage tasks independently, ensuring progress without needing constant supervision.
* Potential to Grow: This is an excellent opportunity to develop your skills and move into a more technical role within the EUC function.
Seniority level
Associate
Employment type
Contract
Job function
Information Technology
Industries
Technology, Information and Media and IT Services and IT Consulting
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