I am currently assisting an organisation who are looking for a candidate with a background within IT Service Delivery / IT Operations or Technical Support management. The role will be to overlook the IT department, which is split into 2 areas, a team of 1st/2nd line support and a team of 3rd line, total headcount of 10-15. The position itself is to support/mentor 2 managers overlooking the two teams, advise on best practices, efficiencies, structure, SLA's and ability to be at hand for escalations/resolutions. Key Responsibilities; - IT Service Management - Best practices across two teams, inc. SLA review - Risk Mitigation - Review & assess IT strategies aligned with business goals. - Oversee IT governance, risk management, and cybersecurity policies. - Review current compliance with industry regulations, including cybersecurity standards. - Review digital transformation initiatives and process automation. - Review procurement, vendor relations, and IT asset management. Desirable; - Background within infrastructure, 3rd line support, technical support - Prince2 Contract Details; - 2month initial contract - Working arrangements - Hybrid - Outside IR35 ADZN1_UKTJ