Client Relationship Manager / Senior Client Relationship Manager
In this role you will lead and manage the relationship between the operational delivery teams and our administration-only client appointments. Supporting clients through changes and development projects providing technical support, reporting and liaison with the delivery teams.
You will ensure that business growth is accelerated, and that commercial success is achieved. Gathering feedback from clients and providing strategic input into the development plans of the service.
We are ideally looking for this role to be based in either our Manchester, Birmingham or Reading city centre office with a hybrid workstyle.
What does the role entail?
* Lead on administration-only client relationships to ensure that we continue to build client loyalty whilst maximising revenue growth opportunities.
* Oversee the delivery of all services to existing clients and thereby maximising revenue, ensuring that client’s needs are being met, that excellent services are being delivered, oversee contract renewals and develop further service requirements.
* Act as the primary point of contact or escalation for administration clients (Trustees and senior sponsors), developing relationships to build a strong pipeline of project opportunities with the potential to be converted into additional revenue.
* Present quarterly service reports and arrange and attend monthly management review meetings with high value appointments.
* Prepare annual review and planning meetings with key operational stakeholders including auditors, accountants, clients and administrators.
* Identify and promote opportunities to deliver non-core service projects and opportunities for cross-selling.
* Provide project management support on large scale projects and technical support and advice to clients on administration projects.
* Participate in new client installation programs and support the implementation manager in the new client handoff process.
* Review, assess and develop with the administration teams strategic partnerships with other specialist service providers.
* Maintain an awareness of external factors (including market driven developments and demands, current and proposed legislation in relation to client requirements) which impact the business.
What we’re looking for
* Understanding of the complete end-to-end pension administration service delivery model including administration, treasury, accounts and payroll.
* Proven track record on communicating, delivering and managing pension administration projects.
* Strong technical understanding of pension administration and market challenges.
* Strong communicator with a solution driven mentality.
* Ability to compile and present reports on complex subject matter.
* Good project management skills with a proven track record on delivering and communicating multiple client delivery programs.
* Commercial focus with the ability to quickly establish the requirements and costs of a project.
* Strong organisational skills and ability to work to tight deadlines.
* High degree of personal drive.
* Able to inspire and lead colleagues acting as a positive role model and advocate for Isio.
* Collaborative, solution focused approach to problem solving, with full accountability for decisions made.
* Pragmatic and with a keen eye for detail.
What you can expect in return
* A competitive salary and market leading bonus scheme with stretch targets for high performance.
* Study support to help you achieve professional qualifications, with salary increases for exam passes.
* Development and training opportunities to support your career ambitions throughout your time with us.
* A friendly, and supportive team who will help you to deliver your best work.
You can find out more about us and the benefits we offer here Isio – Careers & Benefits.
What’s next?
Click on the ‘apply’ and follow the simple application process on-line.
At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact.
We have offices across the UK and many of our roles offer a hybrid, flexible approach to work to help create a work-life balance that works for you. Isio Group is an equal opportunities employer and we welcome applications from all suitably qualified candidates. If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please email hrrecruitment@isio.com.
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