To provide administrative support to the service line clinicians Undertake word processing tasks such as letters and memos, reports, notices, and e-mails, including from dictation software. To undertake the photocopying and distribution of documents, processing of correspondence and general clerical duties as required. Deal with telephone enquiries from health professionals, services users, service user families, carers and team members in an informed and sympathetic manner, taking into account mental/physical health needs, and cultural or language barriers. Taking and passing on messages promptly and taking action where necessary. To regularly access and monitor the generic email systems, responding to all queries or redirecting as appropriate. To provide line management, regular supervision and yearly appraisals for allocated staff To have the ability to use the E-procurement system and raise any queries/issues when necessary. To support procurement processes for service line, including ordering, liaison, receipting, and invoice processing. To have a comprehensive understanding of computer software such as MS Office and to be the lead on using SystmOne. To collate and present activity data for service and management meetings and for monthly and ad hoc statistical returns via Tableau or other. To assist with the training of new staff members and bank staff as and when necessary To provide and receive complex and sensitive information using tact and diplomacy. Maintain service line databases for record keeping, ensuring accurate reporting. Complete regular archiving of patient notes in line with trust policies and procedures. To act as Subject Access Coordinator for the service, attend required training, and follow the Trusts policies and procedures. To develop and maintain administration staff rotas as required including cover for sickness, annual leave, lunch breaks, or to meet service demands. To work closely with Operational Manager to ensure there is standardised practice across the service roles, and adherence to policies and procedures. To assess work priorities on a daily basis and provide direction and instruction as required. To ensure that staff management arrangements are consistent with HR policies and procedures within the Trust and to ensure that good practice in recruitment, appraisal, performance management and other policies are maintained. To assist in the recruitment of staff in conjunction with the Operational Manager. To update Standard Operating Procedures when changes are implemented to services. To carry out Incident Reporting within areas of responsibility and report via the Datix system. Please see attached Job Description for full list of duties and responsibilities