This is a remote position.
Job Overview:
We are seeking a Customer Journey Sales Specialist to assist clients in planning and booking personalized travel experiences. This role focuses on guiding customers through their journey from inquiry to finalizing their travel arrangements, ensuring a seamless and memorable experience. The ideal candidate is customer-focused, detail-oriented, and passionate about travel, with strong communication and problem-solving skills.
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Key Responsibilities:
* Assist clients in selecting and booking travel packages, accommodations, and related services.
* Provide expert recommendations tailored to customer needs, preferences, and budgets.
* Communicate effectively with travel vendors and suppliers to ensure smooth reservations.
* Stay informed on travel trends, promotions, and destination highlights.
* Maintain relationships with clients, offering support before, during, and after travel.
* Resolve customer inquiries with professionalism and efficiency.
* Participate in virtual training sessions to enhance industry knowledge.
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Qualifications and Requirements:
* Must be at least 18 years old.
* High school diploma or GED equivalent.
* Access to a computer or smartphone with a reliable internet connection.
* Strong communication and negotiation skills.
* Proficiency in internet research and technology-based booking tools.
* Excellent interpersonal and organizational skills.
* Self-motivated with a proactive approach to client service.
* Ability to attend virtual training sessions.
* Previous experience in customer service, sales, or travel planning is a plus but not required.
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Preferred Skills:
* Passion for travel and customer engagement.
* Ability to multitask and manage multiple client interactions efficiently.
* Strong attention to detail and problem-solving skills.
* Familiarity with travel booking platforms is beneficial.
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Benefits:
* Flexible remote work environment.
* Training and professional development programs.
* Access to exclusive travel discounts and perks.
* Supportive team environment with potential for growth.
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If you enjoy creating exceptional travel experiences and helping clients plan their perfect trip, apply today to join our team!